RN Clinical Supervisor - Wilmington Clinic

Position Summary

Reporting to the Director, Ambulatory Services of the Martin Luther King, Jr. Los Angeles (MLK-LA) Healthcare Corporation, the Ambulatory Clinical Supervisor is responsible for successfully managing day to day operations of MLKCH outpatient clinic(s) and ambulatory services involving one or more specialty disciplines and/or clinic sites. During one 8 hour shift, provides first-line operational supervision for assigned functional area of responsibility (e.g., MOB primary or specialty care department, urgent care, day/evening/night shift in emergency medicine department).

Essential Duties And Responsibilities

• Ensures staff provide highest quality of care which complies with the Nurse Practice Act, TJC, federal/state/local requirements.
• Establishes and maintains effective, collaborative relationships with physicians and other departments.
• Collaborates with nursing and other departments to resolve patient care issues, meet access demands, provide convenient hours of operation, improve the cost structure and develop consistent policies and procedures.
• Supervises and maintains patient care and quality service standards to meet members' and internal clients' expectations.
• Acts as patient advocate resolving patient care issues.
• Recommends and evaluates processes to improve systems and patient care results across the continuum of care.
• Maintains the strictest confidentiality.
• Responsible for the selection, hiring, orienting, training and supervision of all medical group staff (non-provider staff).
• Evaluate employee performance and recommend merit increases, promotions and disciplinary actions.
• Resolves problems in administrative and clinical areas.
• Organize and conduct regular staff meetings including setting the meeting agendas.

Position Requirements

• Education: Associates degree in nursing required. Bachelor’s degree from a four-year college and/or a professional certification requiring formal education preferred. Current California RN license.
• Qualifications/Experience: Registered Nurse with at least 2yrs of clinical experience in a hospital, clinic, home care, nursing home setting or health facility within the last 5yrs. Minimum 2 years of supervisory or management experience in a health care setting.
• Special Skills/Knowledge: Must be able to relate well to patients, clinicians, employees, and other professionals. Must be able to handle confidential issues with discretion. Must be able to understand the goals of the practice and work to obtain these goals independently as well as in collaboration with clinician partners. Must have working knowledge of managed care and other current health insurance arrangements. Bi-lingual in Spanish and English required.