RN Clinical Resource Lead (Emergency Room)

Job Summary

The RN Clinical Resource Leader provides clinical leadership and operational support within the Emergency Room Department. This position coordinates patient care activities, supports nursing staff during assigned shifts, and helps ensure the delivery of safe, efficient, high-quality care.

Responsibilities

• Clinical Coordination and Patient Care
• Coordinates the functions and activities of nurses and other healthcare professionals involved in patient care during assigned shifts.
• Accepts patient care assignments as needed and supports the delivery of safe, timely, and effective care in the Emergency Room Department.
• Collaborates with departmental leadership to support daily operations, meet new expectations, advance departmental initiatives, and ensure effective patient care delivery.
• Maintains compliance with applicable federal, state, local, CMS, The Joint Commission, EMTALA, 1013 emergency behavioral health hold requirements, organizational, and departmental requirements.
• Leadership, Staffing, and Staff Development
• Serves as an initial chain-of-command resource for the Emergency Room and provides coverage support in the absence of the Director of Nursing Clinical Leader.
• Supports the admissions process, including timely transition from the Emergency Room to a Med/Surg bed within 30 minutes of provider order entry unless otherwise indicated.
• Monitors staffing levels and assists with ensuring adequate coverage to support safe, efficient, and quality patient care.
• Provides mentorship, supports in-the-moment education, coordinates the seven-day departmental orientation process, and supports educational opportunities related to competencies, unit needs, new procedures, practice changes, new equipment, and updated processes.
• Conducts performance evaluation reviews, competency validation, coaching, follow-up activities, and staff development to support accountability, professional growth, and continued readiness.
• Supports appropriate follow-up related to training needs, conflict resolution, policy compliance, competencies, performance evaluations, and disciplinary processes.
• Ensures staff participation in required training, in-services, and other mandatory education when applicable.
• Compliance, Documentation, and Safety
• Supports compliance with required documentation, including restraints, stroke care, triage, transfers, and other applicable Emergency Room documentation requirements.
• Studies and supports Joint Commission standards applicable to the department, ensuring ongoing compliance.
• Promotes adherence to infection control, OSHA, safety, and internal monitoring requirements within the Emergency Room Department.
• Supports internal control and monitoring processes to help ensure and enforce compliance.
• Patient Experience and Communication
• Builds supportive relationships with patients and families and provides emotional support during illness, emergencies, or stressful situations.
• Meets with patients and families to assess needs, address concerns, and help resolve issues or complaints.
• Promotes excellent customer service and works with the DON Clinical Lead, Compliance Officer, and Risk Management to address complaints and concerns as appropriate.
• Serves as a staff resource and models commitment to the organization’s vision, mission, and values in support of excellent patient experience and clinical outcomes.
• Rounding, Communication, and Daily Operations
• Conducts daily patient rounding and monthly staff rounding, and leads shift huddles to review the patient census, operational concerns, and potential issues.
• Supports effective communication among staff, providers, and interdisciplinary team members to promote continuity of care and efficient patient flow.
• Fosters a positive Emergency Room work environment that promotes teamwork, calm communication, and low noise levels.
• Quality Improvement and Additional Duties
• Participates in quality improvement and risk management activities at the unit level.
• Participates in assigned committees and supports the Hospital and Nursing Unit quality improvement goals.
• Performs other duties as assigned.

Requirements

• Minimum Level of Education: High school diploma or equivalent required. Completion of an approved Registered Nurse training program is required.
• Formal Training: Ability to plan, organize, supervise, and coordinate Emergency Room operations as part of a multidisciplinary team. Must be able to work effectively in a complex clinical environment and interpret, analyze, and present complex information clearly and accurately.
• Delegates responsibilities appropriately, with the necessary authority, while maintaining overall accountability for assigned tasks.
• Identifies concerns in a timely manner, develops and implements effective solutions, evaluates outcomes, and adjusts plans as needed.
• Demonstrates effective leadership by working collaboratively with clinical staff, delegating according to individual skill levels, and modeling appropriate professional behavior.
• Maintains strong organizational and time management skills.
• Licensure, Certification, Registration: Current, unencumbered Georgia Registered Nurse license required. BLS, PALS, and ACLS certification must be obtained within 30 days of hire. TNCC, Neonatal Resuscitation Program (NRP), and NIH Stroke Scale certification are strongly preferred within six months of hire.
• Computer Skills: Proficient computer skills required, including effective use of Microsoft Outlook, Word, Excel, and PowerPoint. Must be able to navigate and document accurately in the electronic medical record (EMR), review patient information, enter required documentation, and use electronic systems to support safe and efficient patient care.