RN Clinical Navigator - Obstetrics

About the role

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. Our team is looking to add a Clinical Navigator to work with patients. You will facilitate communication among nursing staff, physicians, and all members of the multi-disciplinary team and assist patients in accessing necessary treatment and services and may provide support after discharge. This is a remote role that will require occasional in-person meetings. On-site orientation will be 6-12 weeks in-person.

Responsibilities

• Review surgical, diagnostic, and interventional procedures and provides overview of expectations for outcomes.
• Prepare families for a realistic initial visit post procedure.
• Review appropriate rehabilitation programs.
• Conduct rounds on designated patients daily and determines status based on nursing expertise and assessment.
• Solicit patient concerns, demonstrate responsiveness and respect, communicate plan of care to patient and family as appropriate.
• Assist patients and families with financial and administrative issues (e.g., FMLA paperwork, advanced directives, Medicaid, Social Security, etc.) by referring to appropriate resources.
• Follow-up on phone calls as indicated upon discharge.
• Collaborate with support services (Global Patient Services, Medical Concierge, Pastoral Care, Care Management, Healing Services, Mended Hearts) to coordinate care and maintain communication.