RN Clinical Liaison

About the role

The Clinical Liaison acts as a coordinator between internal and external referral sources, and hospital based rehabilitation unit operations: Acute Rehab Unit (ARU) and Transitional Care Unit (TCU). The Clinical Liaison is responsible for establishing relationships with Case Managers, Physicians, Payors and other referral sources. The Clinical Liaison will ensure appropriate patient placement through clinical screenings and assessments in collaboration with Case Management, Physicians, Medical Director of Rehab Unit and the interdisciplinary team.

Responsibilities

• Achieves quantifiable objectives set by Enduracare Acute Care management.
• Calls upon hospital/personnel, physicians, and other potential referral sources to develop and manage key account within a specific geographical territory.
• Follows CMS guidelines for ARU & TCU admissions, ensures a complete Preadmission screening process, and manages a database that tracks statistical data for referrals, admissions and follow up.
• Fosters team work throughout the entire process.
• Collaborates with Case Management, Nursing, Physicians and other members of interdisciplinary team regarding complex referrals.
• Communicates with tact and demonstrates effective problem-solving skills.
• Assures effective hand-off communication to Rehabilitation caregivers.
• Works to ensure any equipment or special needs are communicated for patient upon admission.
• Educates potential patients and families on rehabilitation and benefits of program(s).
• Clearly communicates to patients, expectations and requirements for participation in program.
• Offers each patient and family a tour of the rehab unit and distributes collateral materials appropriately.
• Develops and maintains positive business relationships with key referrers internally, as well as externally assigned hospital(s).
• Provides exceptional customer service by ensuring patient referrals are managed and orchestrated seamlessly.
• Edits referral sources on rehab admission criteria.
• Advocates for patient access for rehabilitation.
• Develops and implements strategies to grow market share in core business lines in assigned hospital(s).
• Works closely with the Program Director as well as Medical Directors of ARU and TCU to promote education programs, meet and greets, and other collaborative meetings in hospitals.
• Works to achieve strategic and quantifiable goals.
• Represents hospital as a leader in rehabilitation medicine in the most professional and respectful manner.
• Promotes hospital rehabilitation services and programs to the external community.
• Is available to assist at health fairs, educational programs, etc.
• Continually strives to improve and develop the Clinical Liaison program, regularly identifying improvements and suggest changes as needed.
• Supports team members in the hospital and organization.

Requirements

• Licensed Professional in a clinical health care specialty: RN, Physical Therapy, Occupational Therapy, Speech Language Pathology, or Medical Social Work (MSW).
• Current and valid state licensure in clinical practice area or eligible for state license transfer.
• Graduate of an accredited school in clinical specialty.
• Minimum two years of recent clinical care experience.
• Professional appearance.
• Effective verbal, written and persuasive communication skills.
• Organization, time management, and ability to work with others.
• At least one year experience in healthcare sales/marketing preferred.
• Current State Driver’s License in good standing required.
• Demonstrated proficiency with computers, software and a variety of office equipment.
• Navigation of electronic medical record.
• Must exercise sound judgment in handling professional/confidential nature of health care sales.

Qualifications

• Moderate physical activity: Push, pull, move, and/or lift a minimum of ten (10) pounds to a minimum height of three (3) feet and be able to push, pull, move, and/or carry such weight a minimum distance of fifty (50) feet.
• Standing and/or walking for more than four (4) hours per day.
• Bending and/or stooping for more than one (1) hour at a time.
• Sitting for more than two (2) hours at a time.
• Requires consistent computer work with repetitive typing and concentrating on computer screen.