RN Clinical Lead, Southington Internal Medicine

When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources, and a deep commitment to exceptional care and service. Join a leading community-based medical group and experience the meaning behind Caring. Connecting. Growing together.

About the role

The Clinical RN Lead is responsible for the oversight and management of the medical practice's daily clinical operations. The Clinical RN Lead works in collaboration with Regional Nurse Managers and provides direct patient care through assessment, evaluation, and implementation of evidence-based care. Additional responsibilities include scheduling, organizing, and prioritizing clinical duties.

Responsibilities

• Triage patients; answer and document patient phone calls; take complete messages and route to providers as needed using the EHR
• Conduct outreach to patients in need of appointments or other services, communicate test results and other information, and follow up after appointments to ensure patients are following their plan of care; refer patients when appropriate
• Educate patients regarding their illness or injury and provide instruction regarding self-management of their condition
• Document all patient interactions and other clinical activities accurately and in a timely manner in the electronic health record
• Carry out standing orders
• Respond to tasks in a timely manner, follow up on overdue orders/worklists, and monitor the status of critical referrals
• Maintain oversight of temperature monitoring and complete annual CLIA competencies in coordination with Regional Nurse Managers
• Maintain knowledge of current coding, OSHA, and CLIA regulations and company policies
• Adhere to all patient safety initiatives and infection control regulations
• Create and manage the clinical team's schedule, including assignments for rotating practice duties (CLIA, supply ordering, and O₂ logs, etc.)
• Lead the team to function in a patient-centered environment
• Assist the care team to ensure smooth office operation and delivery of excellent service through teamwork
• Oversee the daily operations of the practice, including scheduling, processes, protocols, practice flow, and provider support
• Maintain open communication with practice and Regional team members
• Participate in interviewing and precepting clinical team members
• Perform other duties as assigned

Requirements

• Active unrestricted RN licensure in CT
• 1+ years of nursing experience in a hospital or medical office
• Experience with charge/clinical lead responsibilities
• Intermediate level of computer proficiency in Microsoft Office

Preferred Qualifications

• BSN
• CPR/BLS Certification
• Experience working with Epic
• Knowledge of medical terminology
• Pediatric experience
• Phone triage experience

Benefits

In addition to your salary, we offer a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements).

Pay

The salary for this role will range from $60,200 - $107,400 annually based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, and certifications.

Schedule

Full time, 40 hours weekly, Monday through Friday, hours between 7:00 AM - 6:15 PM.

ProHealth Physicians is Connecticut's leading community-based medical group. Formed in 1997, we have primary care offices in every county. Our 300+ doctors and advanced practice clinicians care for children and adults of all ages. We also have in-house imaging and clinical lab services. Our focus is on preventing diseases and giving patients—and their communities—the tools they need to be and stay well.