RN - Clinical Lead Contact Center Full Time Days

About the role

A qualified RN responsible for the nursing operation of the office to maintain the highest level of care. Reports to the Practice Manager.

Requirements

• Supervisory responsibilities: Yes
• Minimum education: Associate's degree required; Bachelor's degree preferred
• Degree: Nursing
• License/Certification: RN licensed to practice in the State of Tennessee; BLS certification
• Minimum work experience: 2–3 years pediatric nursing experience required; administrative oversight preferred

Skills

• Demonstrated leadership ability and potential managerial competency, including effective communication, interpersonal skills, problem solving, conflict resolution, motivation, planning, organizing, and directing others
• Demonstrated clinical competence in specific area of nursing practice
• Skills as outlined in LPN orientation checklist
• Strong decision‑making skills and attention to detail
• Strong assessment and critical thinking skills
• Troubleshooting issues before escalating to management

Responsibilities

• Provides leadership to clinical staff on clinical procedures and knowledge
• Performs appropriate therapeutic and diagnostic procedures within scope of practice
• Serves as superuser and practice expert for EMR transition and building of custom templates
• Provides documentation and/or letters when requested by provider or patient for supplemental documentation (medications, school assistance, etc.)
• Completes FMLA forms with provider direction in a timely manner (10–14 days)
• Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends
• Evaluates clinical programs to improve performance and ensure compliance
• Educates and enforces departmental policies and procedures
• Acts as a resource to medical and hospital staff, students, patients, and families
• Utilizes appropriate institutional resources for consultation, education, technical, or informational services as needed
• Initiates communication to ensure problems are resolved and special needs are met
• Effectively and professionally interacts and collaborates with other providers of patient care
• Collaborates with Credentialing Department to ensure all provider requirements remain active and accurate
• Works with Practice Manager to assure quality services and promote positive employee relations
• Consistently and fairly implements human resources policies
• Participates in the development of nursing staff
• Conducts all work activities with respect for rights and wishes of patients, visitors, families, and fellow employees
• Ensures operation of medical and administrative equipment by verifying emergency equipment availability, completing preventive maintenance, following manufacturer instructions, troubleshooting malfunctions, calling for repairs, maintaining equipment inventories, and evaluating new equipment and techniques
• Utilizes hospital resources and time respectfully and accountably
• Willingly assumes all other duties and responsibilities as necessary

Physical Requirements

Note: Reasonable accommodations may be made for individuals with disabilities to perform the essential functions of this position.

• Heavy lifting, pushing, and pulling up to 50 lbs occasionally, 20–30 lbs frequently, and 10 lbs constantly to move objects up to 150 lbs
• Sudden emergency situations may require lifting or moving up to 150 lbs
• Frequent bending, walking, sitting, squatting, reaching, and standing required
• Keyboard/computer use and/or repetitive motions may be required