RN, Clinic - Nantucket

About the role

The RN is a licensed professional who supports medical providers in delivering patient and family centered health care in an ambulatory care setting. The nurse reports to the Nurse Director and is responsible for working side by side with the providers, hospital leadership, and health care team to oversee the delivery of quality patient care through the daily operations of the office, which may include the supervision of the medical assistants (MA).

Responsibilities

• Participates in day-to-day clinical activities to ensure a patient‑focused, quality environment of care is delivered and maintained.
• Ensures compliance with NCH/NCMG best practices and policies.
• Maintains a safe environment for patients, family members, and staff.
• Collaborates with Practice Supervisor, Practice Director, Clinical Nurse Director, Community Affiliate Practices, and hospital leadership to identify current and future practice needs.
• Participates in the development of work plans and implements changes to support primary care and specialty models.
• Participates in special projects as assigned.
• Promotes an environment sensitive to the culturally diverse needs of patients and staff.
• Facilitates and develops positive working relationships among departments of MGH/NCMG and NCH.
• Complies with and monitors adherence to HIPAA policies and procedures related to management of protected health information.
• Creates and maintains policies, procedures, and guidelines related to practice operations, including point‑of‑care testing, new medications and therapies, and patient flow; monitors adherence to these policies.
• Serves as departmental resource for preparation for Joint Commission and other regulatory site visits.
• Ensures the environment of care is maintained.
• Implements quality measures as directed by MGH/NCMG and NCH Quality teams.
• Participates in government and private insurers’ programs to ensure practice flow supports quality goals.
• Meets hand hygiene and other infection control practices.
• Maintains necessary clinical skills through self‑directed clinical practice and self‑examination as required to maintain licensure.
• Performs all other related duties to support optimal functioning of the NCMG & Specialty offices as assigned.
• Handles calls from patients and/or patient representatives seeking medical information or attention.
• Facilitates scheduling of appointments as the patient’s condition requires, answers questions, and provides health education to patients on the phone.
• Participates in daily “morning huddle,” proactively identifying clinical care, concerns, and needs for patients/families scheduled for the day.
• Helps facilitate processing of medication refills.
• Conducts patient call‑backs/follow‑up calls in a timely manner and documents interactions within the EHR.
• Supports the office team with obtaining required medical records, consults, and test results.
• Completes medical and treatment pre‑authorizations in