RN Case Manager

Act as a liaison with physician practices, advocating for personalized treatment options that address each patient’s unique care needs. This role follows a patient-forward, value-based care model, offering education and guidance for complex medical decisions and managing care plans for patients with chronic or serious conditions.

Responsibilities

• Use assessment and communication skills to engage with patients in need of clinical support, determine and prioritize their needs, and deliver patient-centered care.
• Identify patient/caregiver education needs through telephonic assessment/engagement and ensure they have adequate information for successful transitions from inpatient or post-acute facility stays.
• Conduct timely telephonic clinical outreach to identified patients.
• Collaborate with PCPs, NPs, and other healthcare team members to coordinate care and help keep patients stable at home.
• Serve as the point of contact and informational resource for patients, care teams, family/caregivers, payers, and community resources.
• Implement interventions that improve health outcomes, lower costs, and enhance the patient experience.
• Work collaboratively with provider offices, SNFs, hospitals, and other Clinical Services teams to support each patient’s needs efficiently and effectively.
• Assist in coordination across the continuum of care while maintaining confidentiality.
• Guide patients through the healthcare system and help them overcome barriers.
• Coordinate treatment and services for patients.
• Schedule medical appointments as needed.
• Communicate about a patient’s health condition with the patient and their family.
• Provide community resources to patients as needed and support resolution of Social Determinants of Health (SDoH).
• Maintain a comprehensive working knowledge of community resources.
• Assume accountability for the quality of care.
• Continually seek new knowledge and learning that supports clinical care coordination.
• Minimal travel may be required (less than 5%) to visit provider offices and enhance engagement.

Requirements

• Must be located in the Kansas City, MO region (preferably) or reside in Kansas.
• Bachelor’s degree in Nursing preferred, or Associate’s degree in Nursing with relevant experience.
• 5 years’ experience as an RN or RN Case Manager providing complex care management.
• Minimum of 3 years’ experience in Med Surg or Home Health.
• Experience providing Transitions of Care.
• Startup experience preferred.
• Unencumbered RN license, compact nursing license, or ability to obtain a compact nursing license within 6 months of hire.
• Accredited Case Manager (ACM) certification preferred.
• Comfortable adapting to rapid changes.
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Entrepreneurial spirit, with a sense of ownership and comfort operating in ambiguity.
• Solution-oriented with the ability to think strategically and creatively in decision-making.
• Able to work independently and engage as part of a fully remote team.
• Coachable and able to take direction and feedback well, while also challenging the status quo.
• Comfortable providing care management using telehealth capabilities.
• Proficient with Microsoft Office Suite or related software.
• Ability to effectively and efficiently use various documentation tools and technological platforms, including EMRs.
• Demonstrates a positive attitude and respectful, professional customer service.

Benefits

• Competitive base compensation.
• Annual bonus potential.
• Health benefits effective on start date.
• Health & Wellness Program: up to $300 per quarter for overall well-being, available on start date.
• 401(k) plan effective the first of the month after your start date; 100% match of up to 4% of your annual salary.
• Unlimited (or generous) paid “Vytal Time,” and 5 paid sick days after your first 90 days.
• Company-paid short-term disability (STD) and long-term disability (LTD).
• Technology setup.
• Opportunity to help build a market leader in value-based healthcare at a rapidly growing organization.