RN, Case Manager

About the Role

Provide field-based case management services within the worker’s compensation industry by utilizing professional judgment and discretion, applying professional processes, and adhering to Case Management Society of America (CMSA), ISYS, and customer guidelines. Facilitate appropriate qualitative and timely medical care for injured workers through prudent case management strategies, proactive communication, and coordination with all parties to enable optimal recovery outcomes, including return-to-work determination, file progression towards Permanent and Stationary designation, and cost containment.

This position offers autonomy, flexibility, and the opportunity to impact your earnings while making a meaningful difference in the lives of injured workers. You will drive to and attend medical appointments in-person, complete thorough documentation, and qualify for bonus compensation.

Responsibilities

• Frequent travel (driving) throughout designated geographical service areas (Carson City and surrounding areas) to in-person appointments/visits, with potential overnight or air travel for special occasions or coverage purposes.
• Manage cases as assigned, including “rush” or same-day referrals, and attend medical appointments scheduled during facility hours.
• Autonomously manage assigned caseload, coordinating weekly and daily work activities to ensure optimal time management and professional prioritization.
• Conduct onsite case management services following CMSA guidelines and ISYS protocols and procedures.
• Coordinate, facilitate, and attend in-person physician appointments, hospital visits, case conferences, home visits, and ancillary provider meetings to ensure timely treatment recommendations.
• Initiate and conduct professional discussions with medical providers regarding diagnosis, treatment, and prognosis.
• Apply case management processes, education, and experience to facilitate appropriate and timely treatment and recovery of the injured worker, aiming for maximal recovery and return to work.
• Provide proactive and timely communication, collaborating with all parties involved in each case (in-person, by phone, or in writing).
• Support the injured worker’s progress toward achieving Maximum Medical Improvement and foster realistic return-to-work opportunities by exploring viable options with all involved parties.
• Facilitate timely claim resolution through proactive communications, case-specific research, information analysis, and providing appropriate advice and action plans to optimize outcomes.

Requirements

• Strong work ethic and high integrity.
• Ability to work autonomously and manage a caseload independently.
• Willingness to travel frequently within the designated service area and occasionally for overnight or air travel.
• Adherence to CMSA guidelines, ISYS protocols, and customer-specific requirements.

Benefits

• Compensation includes a biweekly salary plus uncapped bonus potential, allowing you to impact your earnings through effort.
• Flexible schedule with the ability to adjust responsibilities to fit personal preferences and workstyle.
• Paid Time Off (PTO) accrued monthly, with opportunities to earn bonus PTO rewards annually.
• Comprehensive benefits package, including:
  • Tax-deferred retirement program.
  • Medical, dental, and vision insurance.
  • Ancillary supplement health plans.
  • Long-term disability insurance.
  • Employee assistance program.

Pay

Compensation range: $90,000.00 to $120,000.00 annually, including base salary and uncapped bonus potential.

About the Company

ISYS is an organization of people with big minds, big hearts, and a strong sense of spirit and character. Our mission is to work creatively and intensively to provide case management solutions and positively impact those we serve. Since 1998, ISYS has delivered forward-focused care coordination and customer service in the workers' compensation community, building a reputation for consistent, high-quality catastrophic, rush, and onsite field medical case management services.

Our company culture is based on living our values:

• Always do the right thing.
• Deliver excellence in everything we do.
• Encourage a "Hug Your Customer" philosophy.
• Communicate respectfully and proactively.
• Build relationships upon trust.
• Give generously.
• Pursue growth and learning.
• Be honest, authentic, grateful, and humble.
• Promote individual and economic liberty.
• Embrace the family spirit.

ISYS conducts annual employee surveys to hold ourselves accountable to these values. We foster a supportive work environment through annual team-building activities, recognition of exceptional performance, and routine engagement initiatives. Our Charitable Activities Committee promotes employee involvement in the "Pay it Forward" program, encouraging community giving in the areas where we live and work.