RN - Care Transition Coordinator - Hospice

About the role

The CTC will execute the sales strategy to increase company market share through account development and educating the medical community on services provided by the company while operating within set budget. The primary responsibility is to facilitate a seamless transition for patients discharging from a facility setting to the care of an of our agency for post-acute care needs.

Responsibilities

• Achievement of monthly Personal Production Goals and MC admit budgets for assigned locations while being a good steward of the company's financial resources by projecting a return on monies spent and managing to a Sales and Marketing expense budget
• Successfully executes a weekly, monthly, and quarterly strategy to increase market share within facility assigned
• Evaluates patient and orders for suitability for home care
• Initiates face-to-face patient transition to educate the patient on LHC agency and identifies primary care physician to follow the plan of care
• Presents agency Executive Director with identification of patient needs to obtain branch approval and acceptance and completes CTC encounter documentation in Home Care Home Base
• Coordinates organization of transfer orders, coordinates other ancillary services for the patient (DME | Infusion) as needed, educates patient on home care/ Hospice orders received from the referral source and home care and/ or hospice services
• Acceptance to ensure all patient needs identified by the referral source are documented and met by the agency
• Works closely with the Executive Director/Clinical Director to drive a vision of growth by focusing every team member on the needs and expectations of the referral community and patients
• Responsible for all sales administration duties including, but not limited to, BOA expense entry compliance, BOA with associated Policies and Procedures, payroll time sheets, Weekly 3LS meetings with strategic updates, PTO requests, Attends all required sales calls and company provided in services, timely cell phone and e-mail correspondence
• Provides follow up feedback to case management team regarding status of readmissions and any non-admit decisions based on information provided to them by the LHC agency
• Communicates to discharge planning any active patients that transfer from home health into a Facility and coordinates resumption of care with patient prior to discharge if applicable orders are obtained
• Serves as a liaison between the LHC Group agency and all involved healthcare providers of newly referred patients as well as existing patients transferred to the hospital from the home health agency
• Knows the features and benefits of the services provided by LHC Group. Is able to articulate competitive advantages, specialty programs, and Medicare guidelines. Educates the medical community about the services of our organization through effective sales calls and in-services with the appropriate tools and literature

Requirements

• Current and unrestricted RN or LPN or SW or PT licensure in state of practice
• Valid driver's license, vehicle insurance, and reliable transportation or access to public transportation
• RT and/or technical school certification demonstrating solid clinical knowledge
• 1+ years of home health or hospital case management experience
• Solid computer skills to meet Microsoft Outlook and other software requirements
• Proven excellent presentation, negotiation and relationship-building skills

Qualifications

• Thorough understanding of home health qualifying criteria and coverage guidelines
• Proven excellent verbal and written communication skills with all members of the healthcare team
• Proven excellent organizational skills and ability to complete competing priorities

Skills

• Ability to articulate competitive advantages, specialty programs, and Medicare guidelines
• Effective sales calls and in-services with the appropriate tools and literature

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.

Life Resources and support to focus on what matters most to you, in every facet of your life.

Emotional Education, tools and resources to help you reduce and manage stress, build resilience and more.

Physical Health plans and other coverage to support wellness for you and your loved ones.

Financial Benefits for today and to help you plan for the future, including your retirement.