RN Care Manager - Omaha Market

About the role

ArchWell Health is re-imagining the practice of primary care by putting the relationship between patient and physician at the center of a value-based model focused on outstanding patient experience, improved access, and better outcomes. The Nurse Care Manager coordinates and evaluates the management of patients with acute and chronic conditions across the care continuum to achieve high-quality care measured by positive patient outcomes. This position works closely with members of the care team to follow the patient from our centers into acute and post-acute facilities, as well as their home environments, playing a pivotal role in developing and executing care plans to meet goals, standards, and regulatory compliance.

Responsibilities

• Establish a trusting relationship with patients, their families, and/or caregivers.
• Collaborate with clinical staff and other care team members to achieve patient goals.
• Reduce network costs by driving referrals to preferred groups and identifying excessive referral requests.
• Identify high-risk/complex patients.
• Assess physical, functional, social, psychosocial, environmental, learning, and financial needs and develop a comprehensive, individualized care plan based upon identified needs.
• Perform case management following the nursing process and standards of practice established by the Case Management Society of America (CMSA).
• Provide patient education, care coordination, and other interventions needed to help patients achieve their health goals.
• Utilize Motivational Interviewing to build patient engagement.
• Evaluate progress toward patient’s goal achievement.
• Communicate telephonically with hospital case managers, physical therapists (PT), social workers, patients, and families/caregivers to facilitate a safe discharge plan.
• Manage and plan for transitions of care.
• Conduct transitions of care assessment/screening, medication reconciliation, and care coordination following discharge to home.

Requirements

• Associate degree in Nursing required; Bachelor’s Degree in Nursing (BSN) or RN with bachelor’s degree in a related clinical field preferred.
• Valid, active, unrestricted Registered Nurse (RN) license in State of employment required; willingness to obtain an RN license in other states with an ArchWell Health center (compact and non-compact locations).
• A minimum of 2 years’ clinical work experience required.
• A minimum of 1 year of utilization review, home health, or discharge planning experience highly desired.
• A minimum of 1 year of case management experience in acute case management or ambulatory case management experience highly desired.
• Certified Case Manager certification is preferred (e.g., through the Commission for Case Manager Certification (CCMC) or the American Association of Managed Care Nurses (CMCN)) or willingness to obtain certification within a specified time.
• ICD-10, CPT codes, and HCPCS knowledge preferred.
• Managed care experience including knowledge of HEDIS and CMS guidelines preferred.
• Mission-driven and motivated to join an organization transforming accessible, clinically excellent care for seniors.
• Proficient computer skills including Microsoft Office.
• Fluency in Spanish or other languages spoken by people in the communities served (where necessary).

Skills

• Ability to plan, implement, and evaluate patient-specific care plans.
• Experience with monitoring, assessing, recording, and adjusting plans accordingly.
• Working knowledge of patient medical records.
• Working knowledge of community-based organizations and social services support agencies/network.
• Strong interpersonal communication skills with exceptional active listening abilities.
• Highly empathetic, non-judgmental, and open-minded.
• Experience in a collaborative team environment.
• Self-starter, critical thinker, and owner.
• Demonstrated ability to work independently in a remote setting.

Values

• Be compassionate
• Strive for excellence
• Earn trust
• Show respect
• Stay resilient
• Always do the right thing