RMTC Product Support Team Leader

Job Summary

We are seeking a talented RMTC Product Support Team Leader for our location in Rocky Mount, NC. This role involves providing technical leadership and hands-on problem-solving support for complex engine systems in a fast-paced manufacturing environment. Key responsibilities include applying a broad range of engineering competencies, leading cross-functional teams, and managing urgent issues that affect engine build schedules.

About the Role

This role requires strong proficiency in CAD and 3D modeling, along with familiarity in navigating the complex bill-of-materials structure for internal combustion engines and Cummins' systems for managing this data, including Windchill and IMS. Success in this role depends on the ability to thrive under pressure and effectively manage urgent, high-impact issues that threaten engine build schedules.

Responsibilities

• Provide technical leadership and hands-on problem-solving support for complex engine systems
• Apply a broad range of engineering competencies spanning mechanical design, systems understanding, and technical troubleshooting
• Resolve issues across engine components and ensure production continuity
• Organize cross-functional teams, set priorities, and direct resources to restore production quickly and safely
• Lead smaller-scale projects with business impact or own complex components and systems with higher ambiguity, ensuring accountability and clear direction within the project team
• Deliver consistent, independent execution of established and emerging engineering work processes while further developing depth in product and technology knowledge
• Drive improvements in work processes and systems across your functional discipline within the business unit to enhance consistency, efficiency, and engineering rigor
• Coordinating work among technicians and student employees while actively sharing expertise and supporting the development of less-experienced engineers through direct or indirect leadership
• Provide guidance to influence technical direction and operate as a recognized specialist within your product or discipline area, growing proficiency in the competencies critical to success

Requirements

• Prior Senior or Lead Engineer equivalent work experience in a relevant discipline area
• Demonstrated track record of technical problem solving and quality decision making
• Bachelor's degree in Engineering or a relevant STEM field is required
• Post-graduate (Master's) degree relevant to this discipline area may be required for select roles
• Familiarity with the complex structure of internal combustion engines preferred; familiarity with manufacturing of other types of machinery and/or hands-on experience with mechanical systems are eligible for consideration
• Familiarity with the pace and demands of urgent problem solving in a manufacturing environment
• Strong and broad communication skills are required; must be able to tailor a message at detail level of instruction for Technicians and then deliver high-level progress updates to executives
• Familiarity with executing all phases of 7 Step Problem Solving methodology and use of tools such as FTA, RCA, etc.

Qualifications

• College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required
• Experience with MS Office tools is preferred
• Possess a broad range of software environment competencies for the various resources used at Cummins
• CAD/3D modeling skills required
• Familiarity with the complex structure of internal combustion engines preferred; familiarity with manufacturing of other types of machinery and/or hands-on experience with mechanical systems are eligible for consideration
• Be familiar with the pace and demands of urgent problem solving in a manufacturing environment
• Must be comfortable working under pressure, sorting priorities effectively, organizing cross functional team activities, and directing resources to restore production when build schedules are threatened by product issues
• Strong and broad communication skills are required; must be able to tailor a message at detail level of instruction for Technicians and then deliver high level progress updates to executives
• Familiarity with executing all phases of 7 Step Problem Solving methodology and use of tools such as FTA, RCA, etc.
• This role will have responsibilities for directing the day-to-day activities of other team members, reviewing and approving change documentation, and guiding cross-functional groups towards productive solutions
• Possess a broad range of technical competencies with emphasis on the ability to effectively solve design problems for all engine components
• This role is responsible primarily for engine hardware concerns but experience with advanced electrical concepts, EHI, electronic component design, software and controls is a plus
• In-person interview on-site at the Cummins Rocky Mount Engine Plant is strongly preferred over an online interview due to the interview format

Benefits

The successful candidate should possess a broad range of technical competencies with emphasis on the ability to effectively solve design problems for all engine components. This role is responsible primarily for engine hardware concerns but experience with advanced electrical concepts, EHI, electronic component design, software and controls is a plus.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.

Skills

Key skills required include strong proficiency in CAD and 3D modeling, along with familiarity in navigating the complex bill-of-materials structure for internal combustion engines and the systems Cummins uses to manage this data, including Windchill and IMS. Strong communication skills are essential, as this role requires the ability to provide clear, detailed technical guidance to technicians while also summarizing progress and decision-making for leadership through concise executive updates. You will be expected to apply structured problem-solving methodologies, including the full 7-Step Problem Solving process and tools such as FTA and RCA, to drive root-cause identification and implement durable corrective actions.

Benefits

Details about benefits are not specified in the job posting.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.