RMS Architect

About the role

We are looking for an Architect who specializes in Records Management System (RMS) products and workflows to join our Product Architecture team. This is a highly customer-facing, delivery-oriented role responsible for overseeing configuration, implementation, and business process analysis across public safety agencies.

Responsibilities

• Lead the end-to-end delivery of RMS implementations, including solution design, system configuration, testing, training, and go-live support
• Possess technical aptitude to configure and implement workflows, forms, and data structures within configurable platforms and possess the ability to quickly learn new tools
• Translate customer business requirements into scalable technical configurations and user workflows
• Oversee RMS implementation across workstreams, including integrations and hardware components
• Establish and standardize best practices for RMS delivery across customers
• Facilitate customer workshops to gather requirements, validate workflows, and drive alignment
• Deliver engaging, high-quality training sessions (in-person and virtual) for both technical and non-technical audiences
• Lead product demonstrations, working sessions, and launch events with confidence and clarity
• Support user adoption by translating product capabilities into practical, real-world use cases
• Guide change management efforts to ensure successful product adoption and long-term customer success
• Identify risks, surface issues, and communicate project status effectively to internal and external stakeholders
• Gather customer feedback and partner with Product teams to inform roadmap priorities
• Collaborate cross-functionally with Training, Product, and Project Management teams to ensure successful delivery outcomes

Qualifications

• You have 2–5+ years of experience as a product consultant, implementation specialist, or in public safety technology
• You have technical experience working with configurable or low-code platforms, including form building, workflow configuration, and data modeling and are willing to continually learn and develop skills on new tools
• You are comfortable translating business requirements into technical solutions and system configurations
• You have hands-on experience delivering software implementations from setup through launch
• You are familiar with Agile and/or Waterfall project management methodologies
• You have led or supported customer-facing implementations, including application setup, configuration, and go-live support
• You have experience designing and delivering structured training programs for diverse audiences
• You can tailor training content to both technical and non-technical users
• You are comfortable facilitating live sessions, workshops, and launch events
• You are a dynamic communicator with the charisma and presence to energize a room and deliver compelling presentations
• You are confident presenting in front of large groups and can deliver clear, engaging, and polished content
• You can explain complex technical concepts and workflows in a simple, accessible way
• You are skilled at fielding questions in real time and adapting to audience needs
• You can navigate challenging customer dynamics, including resistance to change and competing stakeholder priorities
• You approach conflict constructively and use it to drive alignment and better outcomes
• You demonstrate strong interpersonal skills and emotional intelligence
• You can take ambiguous requirements and turn them into clear, actionable workflows
• You are hands-on and willing to engage deeply in both planning and execution
• You are highly organized and focus on preparation for internal and customer facing activities
• You can manage multiple priorities simultaneously
• You are proficient in tools such as PowerPoint, Excel, and Microsoft Suite
• You possess a college degree from an accredited institution

What Makes You a Great Fit

• Humble, Open, and Curious – You seek diverse perspectives and continuously look for better ways to solve problems
• Attentive and Active Listener – You listen with empathy and ask thoughtful questions to understand customer needs
• Enthusiastic Collaborator – You work cross-functionally and value shared ownership of outcomes
• Team-Oriented – You prioritize team and customer success over individual recognition
• Comfortable with Uncertainty – You can navigate ambiguity and help guide customers through change
• Resilient and Adaptable – You remain composed under pressure and can effectively manage conflict and evolving priorities