RMA Manager I

Responsibilities

• Works with internal and external customers to manage NCR/RMA materials.
• Leads internal team to complete assigned tasks in a timely manner.
• Prioritizes work and delegates activities according to business priorities.
• Provides training to staff in RMA receiving and discrepancy groups.
• Solves RMA related issues working closely with customers and suppliers.
• Inspects product and confirms condition as stated on RMA.
• Provides suggestions on departmental improvements.
• Oversees sorting product in RMA.
• Reports discrepancies to supervisor.
• Manages repackaging of product as needed.

Qualifications

• 1-3 years of experience in a similar role.
• 3-5 years of experience in a manufacturing environment.
• Excellent communication skills.
• Proficiency with Microsoft Office suite.
• Familiarity with all transactions, both physically and systemically.
• Detail oriented, including records and communication retention, process documentation, et al.
• Ability to work in a mixed office/manufacturing environment, including continuous standing, sitting, typing, lifting, etc.
• Ability to work as business needs require which may include long days, occasional evenings and weekends, and occasional travel for business meetings or training.