RMA Associate I

Pay: $17.00 per hour
Schedule: 5:30am–2:00pm, Monday–Friday (overtime may be required based on warehouse needs; flexibility to work between 4:00am and 4:00pm)

About the role

TD SYNNEX is seeking a detail-oriented RMA Associate I to join our warehouse team. In this role, you will support returns processing, inventory movement, receiving, and shipping activities while ensuring accuracy, productivity, and a safe work environment. This position plays an important role in maintaining inventory integrity and delivering excellent service to our customers and vendor partners.

Responsibilities

• Prepare orders to be returned to vendors, including order picking and quality control
• Perform physical inventory counts
• Schedule carrier pickups
• Request commercial invoices from the Customs team
• Move inventory using an RF scanner
• Receive branch shipments, material transfers, and customer returns
• Hand-wrap products on pallets for shipment
• Receive inbound freight from carriers
• Record inbound freight transactions within the system
• Prepare customer returns for receiving
• Create material transfers and return-to-stock (RTS) orders
• Accurately sort freight and record package information
• Follow TD SYNNEX returns processes and procedures
• Meet established department productivity standards
• Prioritize daily workload and assignments
• Maintain a clean, organized, and safe work area
• Support co-worker safety and departmental security
• Assist with departmental coverage and cross-functional support as needed
• Work overtime when required
• Perform additional duties as assigned by management
• Follow all company health and safety policies, procedures, and practices, and promptly report workplace hazards or safety concerns
• Operate Material Handling Equipment (training provided)

Requirements

• 1+ year of warehouse, distribution center, returns processing, logistics, or related experience preferred
• High school diploma or GED preferred, but not required
• Basic computer skills, including Microsoft Outlook, Teams, and Excel
• Strong attention to detail and accuracy
• Good basic math skills
• Strong written and verbal communication skills
• Team-oriented with a collaborative approach to work
• Strong organizational skills and effective prioritization in a fast-paced environment
• Comfortable standing, walking, bending, and reaching throughout the workday
• Regularly lift and move products weighing up to 50 lbs.
• Manual dexterity for handling products and warehouse equipment
• Quick learner with a flexible and positive attitude

Physical Requirements

• Frequent standing, walking, bending, and reaching throughout the workday
• Regular lifting, carrying, pushing, and pulling of products weighing up to 50 lbs.
• Use of RF scanners and warehouse equipment as required

Benefits

• Elective Benefits: Programs tailored to your country to best accommodate your lifestyle
• Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many on-demand courses
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and the global Life Empowerment Assistance Program
• Diversity, Equity & Inclusion: Celebrate global diversity through inclusive education, peer-led conversations, and equitable growth opportunities
• Global Organization: Network with new co-workers within your first 30 days through our onboarding program
• Connect with Your Community: Participate in internal peer-led inclusive communities, volunteering events, and environmental/social initiatives