RITUAL COFFEE BARISTA (NEW LOCATION, CALIFORNIA STREET)

About the role

Ritual Coffee is seeking a hard-working and enthusiastic barista to create experiences that change the way people know coffee. We are looking for someone dedicated to customer service, teamwork, and quality to work in our Flagship cafe on Valencia Street. You do not need to know our exact systems and techniques before you start, but you must be self-aware, humble, and ready to jump in, be helpful, and problem-solve where needed. Ideal candidates are team players with a strong interest in and appreciation for coffee quality, a talent for people and coffee, and enthusiasm for growing with our business.

About us

Ritual is changing the way people know coffee. Since 2005, we’ve led a revolution in the coffee industry by sourcing over 90% of our beans directly from producer partners, ensuring the highest quality and fair quality of life for our farmers. As a San Francisco original and one of the world’s best coffee roasting companies, our mission is simple: to make people happy by giving them the best coffee experience they’ve ever had. Ritual roasts in SoMa and operates cafes in San Francisco and Napa.

Diversity at Ritual: Coffee is for everyone

We are passionate about creating safe, welcoming, and inclusive spaces on both sides of the counter and behind the scenes. Our commitment to inclusion across race, gender identity, gender expression, ethnicity, age, religion, sexual orientation, physical ability, experience, and perspective drives our innovation and helps us achieve our mission.

Responsibilities

• Contribute to the overall culture and business growth using our Culture Guide as a tool for self-reflection and ongoing commitment to self-growth, the growth of others, and the company.
• Participate in or lead improvement committees and projects when needed.
• Ensure customers have positive interactions and are consistently served delicious coffee to our quality standards.
• Stay knowledgeable about all cafe offerings, including drinks, beans, brew equipment, and Ritual.
• Be proactive within the coffee bar team to anticipate needs, prevent problems, and maintain smooth operations.
• Follow all employee and cafe operations policies, including cash handling, scheduling, and feedback processes.
• Help keep the cafe clean, beautiful, and safe, providing a fun, inclusive environment for employees and customers.

Qualifications

• Love of coffee.
• Passion for excellent customer service.
• Stellar verbal communication skills.
• Excellent interpersonal, team, and partnership skills.
• High level of emotional intelligence with a positive outlook and good sense of humor.
• Seeks out feedback and is excited about self-growth and improvement within the job.
• Ability to thrive in a fast-paced environment.
• Handles critical customer situations with ease.
• Strong attention to detail and passion for high-quality products.
• Possession of a current Food Handler’s Card.

Experience

• Minimum 1 year of experience in a customer service position.
• Experience with soliciting and implementing feedback to improve performance.

Physical Requirements

• Regular and consistent attendance, with the ability to sit and work with hands and arms for at least eight (8) hours per day, five (5) days per week.
• Physical ability to stand, reach, lift, bend, kneel, stoop, climb, walk, crawl, push, and pull items weighing up to 50 pounds for distances of up to 20 ft.
• Stand and move throughout the cafe/office for up to 8 hours per day, 5 days per week.
• Interact with customers for at least eight (8) hours per day, five (5) days per week.
• Perform basic math and fractions to complete recipes.
• Understand and respond to staff and customer requests in a loud environment.
• Ability to work in temperatures ranging from 0°F to 100°F or more.
• Proficient use of restaurant equipment.
• Ability to work overtime occasionally at the last minute.
• Occasional travel may be required.
• Specific vision abilities: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• High level of manual dexterity to adeptly type and use computer equipment.

Pay

Starting wage is $19.75/hour plus tips.

Benefits

• Subsidized medical insurance.
• Dental insurance.
• Commuter benefits.
• Paid time off.
• Paid sick days.
• Paid holidays (at time and a half).
• Matching 401k plan.

Schedule

• Regular, full-time, hourly, non-exempt position.
• 30-40 hours per week.
• Baristas are expected to work at least one weekend day.