Risk Specialist

About the role

We are seeking an analytical and proactive Risk Specialist to join our Risk department. This individual will support the team by identifying, assessing, and mitigating a spectrum of risks across the organization. The Risk Specialist will perform routine audits and help to refine processes to ensure adherence to risk standards and best practices.

Responsibilities

• Risk Assessment & Compliance Monitoring
  • Evaluate freight shipments and carrier profiles to ensure full compliance with internal policies, customer SOPs, and industry regulations.
  • Leverage proprietary, real-time monitoring tools and perform routine audits (e.g., commodity, decertification) to flag at-risk freight and protect the organization from non-compliant carriers.
  • Source, review, and process carriers within Arrive’s network for specialty certifications and badging, communicating directly with carriers via phone and email.
  • Continuously assess freight commodities alongside leadership to adapt risk classifications in response to shifting industry trends.
• Operational Support & Incident Management
  • Manage the load escalation workflow within designated SLAs, adhering to team SOPs and best practices.
  • Partner directly with the tracking and operations teams to resolve emerging risks for active loads in transit.
  • Conduct regular quality control reviews to ensure risk mitigation procedures are consistently followed across the board.
• Process Optimization & Cross-Functional Collaboration
  • Formulate, refine, and document SOPs for new and existing risk workflows to streamline operations without compromising quality.
  • Collaborate with Sales, Business Development, and Operations teams to clarify risk policies, align on customer-specific requirements, and promote company-wide risk awareness.
  • Execute key reporting tasks and utilize Jira to update workflows, create templates, and implement basic process automations.

Qualifications

• Bachelor's degree or equivalent skills and experience.
• 3+ years experience in brokerage transportation.
• A working knowledge of Microsoft Office Suite and G-Suite.
• Strong written and verbal communication skills.
• Strong problem-resolution skills.
• Strong organizational and analytical skills.
• A self-starter with the ability to work independently.
• Ability to multitask in a fast-paced, high-energy environment.
• Strong logical reasoning skills, detail-oriented, with strong follow-through.
• Excellent customer service skills via phone and email.

Benefits

• Comprehensive benefits package including medical, dental, vision, life, disability, and supplemental coverage.
• Matching 401(k) program.
• Employee Resource Groups.
• Office-wide engagement activities, team events, and happy hours.
• Casual dress code.
• Onsite gym.
• Fully stocked coffee bar.
• Employee Assistance Program with free counseling sessions.
• Company paid holidays, paid vacation time, and wellness days.
• 100% paid parental leave for new parents.
• Employee Referral Program.
• Relocation assistance.