Risk Manager II ( Credit Card Collections Strategy Manager)

Work Location: Wilmington, Delaware, United States of America Hours 40 Pay Details $145,000 - $186,160 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business Risk Management Job Description The Risk Manager II ( Credit Card Collections Strategy Manager) manages the creation, implementation and validation of various risk segmentation strategies including, but not limited to: adjudication, exposure management, risk segmentation, and financial return optimization. The Risk Manager II ( Credit CardCollections Strategy Manager) provides critical information, interpretative, and detailed analysis, and deploys critical credit risk rational strategies that ensures the decisions are made within the TD risk appetite and adhere to all governmental requirements and guidelines. The Risk Manager II ( Credit Cards Collections Strategy Manager) investigates, creates, implements and validates various risk segmentation strategies and policies using complex data including cohort time series analysis of PCL, Marketing Investments, Decision Expense, Risk Adjusted Revenue, Risk Adjusted Margin, NPV, ROE, etc. with the limited guidance from the manager. We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage advanced data analytics and segmentation techniques to design, test, and optimize collections strategies that improve customer outcomes while ensuring compliance with regulatory standards.The ideal candidate brings deep experience in credit card collections, strong analytical capabilities, and a knowledge-seeking, hypothesis-driven mindset to continuously refine strategies Day To Day Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagementLeverage data analytics and segmentation to design targeted treatment strategies (SMS, digital, call, legal routing)Drive test-and-learn frameworks, including control/treatment design, performance measurement, and statistical validationIdentify customer segments using behavioral, risk, and engagement data to optimize outreach and recovery strategiesPartner with cross-functional teams (Legal, Compliance, Operations, Digital Vendors) to implement compliant and scalable strategiesMonitor key performance metrics (e.g., RPC%, PTP%, liquidation curves, roll rates) and deliver insights to leadershipEnsure all strategies adhere to regulatory and compliance standards (e.g., TCPA, FDCPA, CFPB guidance)Support digital transformation initiatives, including automation and vendor integrations Depth & Scope Performs functions noted for Risk Manager I Generally an expert at the enterprise or group business levelActs as the primary regulatory interface on risk issues and requirements for a key business segment of the Bank and assesses and provides direction for existing and new regulationsInterfaces with teams beyond risk in a cross-functional mannerRepresents business on corporate initiatives and identifies key risks and implications and provides direction in complex situations Education & Experience Bachelor's degree required; Graduate degree preferred or progressive work experience in addition to experience below10+ years' experience requiredProficient PC skills in MS Office and a variety of PC-based analytical and reporting software packagesExperience with the use of Relational Databases and the process of Extract Transform Load (ETL) using common languages such as SQL or SASWorking knowledge of SAS Enterprise Miner, FICO Model Builder or Angoss Knowledge SeekerStrong analytical and problem solving skills are required to interpret data and draw conclusionsFlexibility to adapt to rapidly changing requirementsExtremely strong attention to detail with ability to manage a range of tasks and prioritizeProven ability to develop and maintain productive business/peer relationshipsSuperb written and verbal communication skillsExperienced in developing and presenting recommendations to Senior Management Preferred Qualifications Bachelor’s degree in STEM (e.g., Statistics, Mathematics, Engineering, Computer Science, Economics)Proven experience in credit card collections (required)Experience with collections lifecycle strategy across multiple products or portfoliosFamiliarity with digital outreach channels (SMS, email, AI-driven engagement)Exposure to regulatory frameworks impacting collections (TCPA, FDCPA, CFPB)Strong expertise in data analytics, segmentation, and strategy optimizationDemonstrated ability to apply a knowledge-seeking, hypothesis-driven approach to problem solvingExperience designing and evaluating test-and-learn experimentsStrong proficiency in analytical tools (e.g., SQL, Excel, Python, or equivalent) Physical Requirements Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100% Domestic Travel – OccasionalInternational Travel – NeverPerforming sedentary work – ContinuousPerforming multiple tasks – ContinuousOperating standard office equipment - ContinuousResponding quickly to sounds – OccasionalSitting – ContinuousStanding – OccasionalWalking – OccasionalMoving safely in confined spaces – OccasionalLifting/Carrying (under 25 lbs.) – OccasionalLifting/Carrying (over 25 lbs.) – NeverSquatting – OccasionalBending – OccasionalKneeling – NeverCrawling – NeverClimbing – NeverReaching overhead – NeverReaching forward – OccasionalPushing – NeverPulling – NeverTwisting – NeverConcentrating for long periods of time – ContinuousApplying common sense to deal with problems involving standardized situations – ContinuousReading, writing and comprehending instructions – ContinuousAdding, subtracting, multiplying and dividing – Continuous The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes. Who We Are TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities. Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition. Learn more Additional Information We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Colleague Development If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact. We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best. Training & Onboarding We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. Interview Process We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. Accommodation TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations to complete the application process, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Include your full name, best way to reach you and the accommodation needed to assist you with the applicant process.