Risk Management and Quality Director

UP Health System - Portage, part of Lifepoint Health, is a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. By joining our team, you're embracing a vital mission dedicated to making communities healthier.

About the role

A Risk Management and Quality Director who excels in this role:

• Develops and implements departmental goals, plans, and standards consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
• Directs and evaluates departmental operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
• Plans and monitors staffing activities, including hiring, orienting, evaluating, disciplinary actions, and continuing education initiatives.
• Prepares, monitors, and evaluates departmental budgets, and ensures that the department operates in compliance with allocated funding.
• Coordinates and directs internal/external audits.
• Creates and fosters an environment that encourages professional growth.
• Integrates evidence-based practices into operations and clinical protocols.

This position serves both internal co-workers and external customers, clients, patients, contractors, and vendors. Access to and/or works with sensitive and/or confidential information. Exhibits a comprehensive understanding of healthcare regulatory and compliance (e.g., HIPAA). Skilled in the application of policies and procedures. Knowledge of Business Office Standards and Recommended Practices.

Supervisory responsibilities include managing the work of others, planning, assigning, scheduling, and reviewing work, ensuring quality standards, hiring, terminating, training, developing, reviewing performance, and administering corrective action for staff.

Requirements

• Bachelor's Degree in a related field preferred; applicable work experience may be used in lieu of education.

Benefits

In addition to your base compensation, this position also offers comprehensive benefits:

• Multiple levels of medical, dental, and vision coverage for full-time and part-time employees.
• Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave, and paid time off.
• Financial & Career Growth: Higher education and certification tuition assistance, loan assistance, and 401(k) retirement package with company match.
• Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services, and discount programs).
• Professional Development: Ongoing learning and career advancement opportunities.

About the organization

UP Health System - Portage has been serving Michigan's Western Upper Peninsula since 1896. It supports a multi-specialty medical community with over 40 physicians and more than a dozen allied health professionals. The main campus features a 36-bed hospital, accredited as a chest pain center by the Society of Cardiovascular Patient Care (SCPC). UP Health System - Portage was the first in the state to achieve Level III ACC (American College of Cardiology) verification as a trauma center.

Additional services include dedicated physician hospitalists, cardiopulmonary services, elective and emergency orthopedics, women's health, general surgery, hematology and oncology, internal medicine, sports medicine and rehabilitation, x-ray and diagnostics (including MRI, mobile PET scan, 64-slice CT scanner, nuclear imaging, and 3D mammography), an advanced wound care center, a sleep lab, two Express Care walk-in clinics, a regional dialysis unit, pharmacy services, laboratory services, home care, and a 60-bed senior living community.

About the area

With small communities and big ideas, Michigan's Upper Peninsula is the perfect place for people to explore their many interests. Visit art galleries and museums, walk along the beaches of Lake Superior, hike, bike, and explore beautiful nature trails. Hancock is a community that combines small-town values, rich history, and a four-season wonderland for outdoor enthusiasts—without long commute times or congested highways.

The Keweenaw is home to two universities—Michigan Technological University and Finlandia University. The community benefits from the diversity, culture, and high standards of living contributed to our small town. Known as the "Copper Country" because of the natural "float" copper found in the area, much of the copper here is 90% pure, making it some of the purest in the world.