Risk Management Analyst

About the role

Join a dynamic risk management team supporting a broad division that oversees claims, third-party administrator relations, insurance requirements, billing, and strategic program improvements. This role offers an opportunity to develop expertise in insurance programs and serve as a trusted resource for agency staff and leadership in a hybrid work environment. Location: Providence, RI | Contract.

Responsibilities

• Manages claims activity with third-party administrators, including approvals, denials, releases, and related duties within delegated authority.
• Prepares claim requests with supporting documentation for review and decision by the Head of Risk Management.
• Monitors TPA service delivery against client instructions, reporting claim trends and issues regularly.
• Administers insurance billing processes, including premium invoicing, reconciliation, payment tracking, and allocation.
• Develops a working knowledge of property, auto liability, railroad liability, and medical malpractice insurance coverages, and explains coverage details to agency staff.
• Reviews RFPs and scopes of work to set appropriate insurance requirements, contributing to process improvements.
• Acts as a point of contact for agency staff on claims, insurance requirements, and billing inquiries, maintaining accurate records and responding promptly.
• Supports the annual renewal process by gathering underwriting data and exposure information.
• Assists the leadership team with strategic initiatives to enhance risk management programs.

Requirements

• Two or more years of experience in insurance, claims, or risk management preferred.
• Working knowledge of claims handling and common commercial insurance coverages.
• Strong written and verbal communication skills.
• Excellent organizational skills with attention to detail, especially in billing and recordkeeping.
• Ability to learn complex insurance programs and follow established processes and authority limits.
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook.

Qualifications

• Experience with claims management and insurance billing processes.
• Familiarity with risk management practices in a governmental or large organizational setting.

Pay

Hourly Pay Range: $50-$60