Risk Investigator II

The North American Food Safety Team ensures that all sites meet food‑safety criteria and regulatory requirements. The team collaborates with a diverse range of internal stakeholders to implement comprehensive policies and procedures across the fulfillment network, translating food‑safety initiatives into clear, actionable guidelines for seamless adoption.

Key responsibilities

• Maintain a robust set of compliance metrics and key performance indicators to measure output, track progress, and identify improvement areas in food‑safety programs.
• Execute rapid‑response protocols for food‑safety incidents, investigating, resolving, and documenting comprehensive corrective actions.
• Project‑manage complex, large‑scale food‑safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability for timely closure while communicating critical updates and resource needs to senior leadership.
• Influence and manage relationships with diverse stakeholders—from site operations to senior leadership—balancing competing priorities while maintaining compliance standards and driving program adherence across multiple facilities.
• Analyze escalation patterns and root causes to identify systemic issues, inform audit priorities, and present findings to senior leadership.
• Participate in an on‑call rotation, including weekend coverage, with up to 80% travel to support food‑safety incidents and program implementation across the network.
• Compose and edit detailed business‑review documents to communicate food‑safety improvement initiatives.
• Leverage deep knowledge of regulatory frameworks (CFR, FSMA, FDA guidelines) to ensure audit processes and corrective actions align with current standards.
• Investigate and analyze customer complaints and trending data related to food safety, ensuring thorough documentation, timely resolution, and identification of systemic issues for continuous improvement.

A typical day

Your day starts by reviewing overnight incidents and monitoring KPI dashboards before joining the daily food‑safety status call. Mornings involve responding to site‑manager questions and documenting corrective actions. Afternoons include leading cross‑functional incident analyses, conducting site audits, updating protocols, and training teams via video conference. Days can pivot quickly when critical incidents arise, requiring immediate containment, coordination, and stakeholder communication. Whether onsite auditing, analyzing data, or managing emergencies, no two days are alike. The day ends with documentation updates and ensuring overnight teams have support through on‑call availability for critical issues.

Basic qualifications

• 3+ years managing food safety and quality in a large‑scale retail or manufacturing environment.
• Experience leveraging technology to drive process improvements.
• Program or project‑management experience.
• Advanced knowledge of Microsoft Office products.
• Willingness to travel up to 80% of the time.
• Experience interacting with local food‑safety regulators.
• Bachelor’s degree in Food Science or a related field.
• Experience applying Food Code requirements across local, state, and federal food regulations.

Preferred qualifications

• Experience in online retail operations or a similar field.
• Experience creating and implementing large‑scale programs.
• Ability to work independently with minimal supervision.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Proactive work style, meeting deadlines and delivering on projects and tasks.
• 3 years of project‑management experience.
• Master’s degree in Food Science or a related field.
• Demonstrated ability to write clear, concise, and compelling narratives.

Benefits

• Medical, dental, and vision coverage
• Critical Illness, Accident, and Hospital insurance
• 401(k) retirement plan – pre‑tax and Roth contributions
• Life insurance (voluntary and AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off, vacation, and sick leave

Compensation

The pay range for this contract position is $25.00 – $30.00 per hour. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent factors.

Location

Seattle, Washington – fully onsite.