Risk, Compliance & Credentialing Coordinator

About the role

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we provide comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—to individuals and families throughout the Denver Metro area. The Risk, Compliance and Credentialing Coordinator supports STRIDE’s risk and compliance programs by coordinating risk management and compliance tracking systems, assisting with credentialing and privileging activities, coordinating the Risk and Compliance Committee, reviewing and investigating incident reports, contributing to risk assessments and action plans, assisting with the Federal Tort Claims Act (FTCA) application, and partnering with departments across the organization.

Responsibilities

Risk & Compliance

• Intakes, triages, and coordinates completion of all incident reports and patient grievances.
• Collaborates with departments and staff to gather information and conduct incident investigations.
• Prepares monthly data reports.
• Maintains working knowledge of regulatory and statutory requirements, as well as internal policies and procedures.
• Leads and coordinates the Risk and Compliance Committee.
• Contributes to quarterly and annual risk assessments and action plans.
• Conducts onsite audits and other risk and compliance activities.
• Supports and contributes to the submission of STRIDE's FTCA deeming application and other regulatory reporting requirements.
• Conducts HIPAA-related investigations, breaches, assessments, and notifications.
• Assists the Policy, Procedure & Credentialing Coordinator as directed by the Director of Risk and Compliance.
• Performs other related duties assigned by the Director of Risk and Compliance.

Credentialing And Privileging

• Completes credentialing and privileging requirements for compliance activities including FTCA application.
• Collaborates with human resources as needed on gathering information from providers and staff.
• Communicates with providers and staff to maintain accurate credentialing and privileging documentation, including assistance with MD Staff application system based on regulatory and internal policies.
• Assists with completing monthly reports to Board of Directors for credentialing and privileging approval.

Requirements

STRIDE Values

• Community: All are welcome at STRIDE – our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients’ needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education And Experience

• Minimum of 2 years of experience in healthcare compliance required.
• Credentialing and privileging experience preferred.
• Internal auditing experience preferred.
• High school diploma or GED required; bachelor’s degree in relevant field preferred.

Skills And Abilities

• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe Acrobat.
• Knowledge of internet and intranet resources.
• Strong written and verbal communication skills.
• Strong proofreading skills with excellent attention to detail.
• Highly organized with strong focus on accuracy, efficiency, and follow-through.
• Ability to manage multiple tasks and projects while meeting deadlines in a fast-paced environment.
• Strong task and project management skills.
• Ability to use critical thinking and sound judgment in problem-solving.
• Ability to interact professionally and build positive working relationships with patients, coworkers, and external contacts.
• Ability to facilitate in-person, virtual, and conference meetings.
• Ability to work independently with minimal supervision and in a self-directed manner.
• Strong interpersonal skills with a collaborative and inclusive approach.
• Ability to handle sensitive information ethically and responsibly, maintaining strict confidentiality of patient, employee, and organizational data.
• Ability to follow directions and carry out assigned responsibilities accurately.
• Demonstrates a proactive and professional attitude.

Miscellaneous Requirements

• Compliance with employee health policies and procedures, including annual influenza (flu) vaccination or provide a medical/religious exemption, as well as undergo tuberculosis screening and testing.
• Commitment to the mission, vision, and values of the organization.

Work Environment

This position is 75% remote, with some attendance required on an inconsistent basis on-site at STRIDE administrative offices and STRIDE clinics (e.g., to assist with on-site audits and other risk and compliance activities in STRIDE clinics). The role requires:

• Entering data into computer programs via computer, mouse, and keyboard.
• Moving about the office environment and occasionally to other locations.
• Sitting, standing, and lifting.

Mentally, the position requires comparing, copying, computing, compiling, analyzing, coordinating, communicating, instructing, and strong interpersonal skills for effective interaction. Discerns/analyzes information from others to assist in decision making.

Schedule

Monday - Friday, business hours 7:30 AM - 5:30 PM.

Pay

We offer a competitive hourly range of $28.00 - $32.00, depending on your experience. This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Benefits

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, and more

STRIDE conducts background checks, including criminal history, education, license, and certification.