Risk Claims Manager

About the role

CrossCountry Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on‑time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. The Risk Claims Manager is an exempt position in the Compliance department. Direct reports: Yes (per header) but the role is an individual‑contributor with no direct reports, managing claims personally. Reports to Senior Director of Compliance. Location: must be located in or near Kansas City, KS; Las Vegas, NV; Denver, CO; Bismarck, ND; Dallas, TX; Houston, TX; San Antonio, TX; Omaha, NE; Phoenix, AZ; Salt Lake City, UT. The position has potential to be remote.

Responsibilities

• Personally investigate and manage the company's claims.
• Work with insurance companies to set claim reserves.
• Identify claims that require escalation to the insurance company during intake and gather all relevant information needed for claim resolution.
• Directly manage property damage, auto damage, and workers' compensation claims; handle serious losses, retain and direct defense counsel, and attend mediations and depositions as needed.
• Provide excellent customer service when speaking with insureds/claimants by phone.
• Prepare statistical reports of claims activity and submit reports/findings as requested; lead claim file reviews as requested.
• Ensure the company takes appropriate measures to minimize claim losses and comply with government regulations.
• Create a positive and productive work atmosphere by communicating and behaving professionally and collaboratively with all employees.
• Other duties as assigned.

Requirements

• At least seven (7) years of extensive claims experience in a senior‑level, individual‑contributor claims role.
• Extensive knowledge of liability claims administration, including litigation avoidance.
• Thorough understanding of complex medical treatments, treatment outcomes, tort, venue, and jurisdictional matters, along with highly developed investigative and analytical skills.
• Demonstrated success exercising independent decision‑making, problem‑solving, and effective negotiation skills.
• Ability to collaborate effectively with cross‑functional teams.
• Excellent verbal and written communication, presentation, interpersonal, and analytical skills.
• Proficiency with word processing and spreadsheet software; Microsoft Windows, Word, and Excel preferred.

Benefits

• Medical, Vision, Dental, Supplemental, and Life Insurances available.
• Paid time off, paid holidays, paid community volunteer time
• Employee Assistance Program (EAP)
• 401k retirement plan with match

Pay

Salary range: $85,000‑$95,000 (based on education and years of experience).