Ride Operator - Lower Lot Attractions

About the role

Play a vital role in creating unforgettable experiences as a Ride Operator, where safety, efficiency, and exceptional guest service are your top priorities. In this fast-paced and guest-facing position, you’ll be responsible for the safe operation of rides and attractions, ensuring guests are securely and efficiently loaded and unloaded. With a focus on maintaining the highest safety standards, you’ll provide clear instructions, monitor ride operations, and engage with guests from around the world and of all ages to ensure an enjoyable and memorable visit. Your ability to stay calm under pressure, work collaboratively with team members, and manage high-energy environments will contribute to the seamless operation of our attractions.

Responsibilities

- Efficiently loading and unloading guests on to the attraction. - Ensuring guests comply with and meet all safety restrictions of the attraction. Demonstrating knowledge of the ride’s “Standard Operating Procedures”, which include ensuring guests’ are safely secured prior to enabling the attraction. - Responsible for cleaning and maintaining the attraction facility both guest facing and back of house. - Distribute, collect, sort, and clean 3D glasses. - Promptly and efficiently ensuring ‘Gate A’ pass holders are loaded into the attraction. Ensuring guests with special needs are accommodated. - Greeting and interacting with guests as they enter and when waiting at the preload. As guests exit the attraction, saying good bye, wishing them a good day etc. - Promoting and providing extraordinary guest service for both internal and external guests; answering questions and offering information in a courteous manner as well as seeking to provide assistance to guests. - Utilizing themed interaction with the guests to provide a unique and encompassing experience. - Understanding and demonstrating the proper use of safety practices and ensuring department standards are maintained and safety policies for the park are upheld. - Monitor and maintain a safe and secure environment for both team members and guests of all ages, following all company guidelines and protocols. - Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively to maintain a positive atmosphere. - Provide a positive and welcoming experience for guests of all ages while maintaining composure during difficult interactions. - Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment for customers and colleagues of all ages. - Performing other duties as assigned.

Qualifications

- Must be 18 years old or older

Job Demands

- Must be able to walk or stand for extended periods of time - Must frequently lift and/or move up to 50 lbs, frequently lift and/or move up to 50 lbs with assistance - The noise level is generally moderate to high - Team Members are subject to a variety of weather conditions, including but not limited to: heat, sun exposure, cold, and inclement weather. Depending on the assigned location, work can be almost exclusively outdoors

Schedule

- Must be available to work at least 4 days per week throughout the peak seasons to include a rotation of mornings, evenings, weekends, and holidays as early as 6am starting, and working hours until 4am for closing HHN shifts.

Pay

- $19 per hour (After 1,000 hours worked, pay increases to $23/hr)

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.