Ride Operator

What you get to do

• Provide exceptional guest service while delivering thrills and excitement
• Screen riders for ride admission requirements, verbally provide instruction, and provide direction to those who may not be able to ride
• Assist in loading and unloading guests from ride
• Physically check ride restraints prior to starting the ride, verifying all riders are safety secured
• Visually check rides and riders for safety prior to starting the ride
• Follow all park policies and procedures, including those related to safety and emergency situations
• Complete required daily safety paperwork
• Monitor the ride, always keeping eyes on the ride, and being ready to respond
• Avoid distractions and do not carry cell phones, headphones, or other entertainment devices while operating rides
• Always remain attentive and alert
• Quickly respond to coworkers, leadership, and guest concerns or questions
• Verbally communicate and enforce safety rules
• Work well with other ambassadors to avoid problems and resolve conflicts
• Able to speak clearly to include the use of Public Address systems and two-way radios
• Comfortable speaking to large crowds with or without Public Address systems
• Visually observe guest actions during ride operation to prevent safety hazards
• Promote and support a "team" work environment by cooperating and helping co-workers
• Maintain a professional appearance and ensure guests feel safe
• Initiate conversations with guests to include safety instructions, recover poor experiences, and deliver excellent guest service
• React calmly and quickly in stressful/emergency situations
• Physically assist Guests throughout the ride/attraction as required
• Must tolerate a fast-paced, dynamic, and hectic environment and remain productive
• Support excellent guest service by moving efficiently to keep lines moving quickly while also maintaining the highest standard of safety
• Flexible to handle frequent changes in priorities
• Report unsafe situations and ask any questions immediately
• Provide exceptional, professional guest service in a team environment
• Communicate professionally and effectively with Ambassadors, Vendors and our Guests
• Perform other duties as assigned

What it takes to succeed

• Ability to communicate effectively
• At least 18 years of age
• Strong English language communication skills
• Exceptional interpersonal abilities
• A commitment to great customer service
• Able to comprehend instructions and retain information
• Must pass ride certification tests with 100% accuracy
• Successfully pass company provided and paid American Red Cross certification trainings to include First Aid, CPR, and AED
• Attend in-service meetings and early/late trainings
• Maintain cleanliness and appearance of the ride and its surrounding area to include sweeping, emptying trash, using chemicals, hosing ride vehicles, and other tasks as assigned
• Must be able to work indoors and outdoors, in varying weather, to include rain and extreme heat
• Must be able to wear a life vest and work on a dock (for Paddle Boats)
• Position may be exposed to fumes, dust, odors, and cold/heat temperature extremes
• Must be able to work in enclosed areas (for Sky Tower)
• Ability to lift, carry, push, and pull up to 50 pounds
• Perform the following physical activities: extensive walking, kneeling, squatting, bend floor-to waist/waist-to-overhead, reach overhead, stand for long periods, stoop to low levels, simple grasp and fine hand manipulation tasks (use of tools/keyboard/writing)
• You must be comfortable with heights up to 200 feet (350 feet for Sky Tower)
• Able to wear a full body safety harness and climb up to 200 feet to perform ride escorts and complete training
• Able to climb evacuation steps and maintain good balance
• Able to ride all rides and attractions which require a physical ride through guest experience inspection to include water rides
• Work a flexible schedule and hours based on business need, to include opening, mid-, and closing shifts, nights, weekends, and holidays
• Must be flexible to work all locations within Park Operations as placement will depend on business needs and career development opportunities

The perks of the position

• FREE park admission
• Discounts on park admission tickets and passes for family and friends
• Park discounts on food, merchandise, etc.
• Scholarship opportunities
• Exclusive employee events and giveaways