Rick Erwin's Greer - Host/Hostess

Duties & Responsibilities

• Opens the front door for guests entering or leaving the restaurant.
• Warmly and graciously greets all guests upon arrival with the company greeting: "Good evening and welcome to ____".
• Provide guests with estimated waiting time, always maintaining a professional, courteous attitude when confronted with hostile or impatient guests—always making a manager aware of any issues.
• Accommodate special seating requests for guests whenever possible. Seat guests based on their preferences while balancing the customer flow to each server section.
• Always pull our chairs for ladies; issue black napkin for dark clothing.
• Check restrooms every 20 minutes to ensure that they are clean, free of debris and fully stocked with necessary items.
• Maintain all necessary supplies at host stand; check menus for soiled pages or watermarks.
• Thank guests as they leave and invite them to return. Relay guest comments or suggestions to the manager on duty.
• Be ready and willing to assist fellow staff members as situations arise.
• Perform other duties as assigned by the manager on duty.
• Full knowledge of the daily activities occurring at the restaurant to ensure that guests join the appropriate party; knowledge of special promotions and offerings.

Job Qualifications

• Education: High school diploma or equivalent preferred.
• Experience: Previous experience in full service restaurants preferred, but not required.
• Requirements: Ability to communicate and understand the English language. Must have excellent interpersonal skills and confidence. Be able to work in a standing position for long periods of time. Be able to reach, bend, stoop and frequently lift up to 40 pounds. Punctuality and regular, reliable attendance—including reliable transportation. Honesty and integrity; hard working. Possess good hygiene; coordinated and efficient; multi-task efficiently; organized, accurate and reliable. Works in a team environment; works with the public in a calm, courteous, friendly and professional manner.