Richmond-Direct Sales - Territory Training & Sales Manager

About the role

Do you enjoy working with and are passionate about helping Seniors? We are looking for a customer-centric, social individual who enjoys interacting with and helping Seniors. The Territory Training & Sales Manager will primarily conduct company installs from leads in our customer homes (90%) and spend the remainder of their time generating referrals and building relationships within the community. This is an in-the-field position that brings the privilege and opportunity to individually install and train our customers in using the ClearCaptions equipment and service in order to effectively enrich their lives. As TTSM you must enjoy working with a variety of people, mostly senior citizens, in their homes. This is a full-time position for those who enjoy and excel when working independently.

Responsibilities

• Install the ClearCaptions Phone and/or other ClearCaptions products and connect the phone to the customers’ existing services.
• Educate customers on how to use the phone and its features.
• Establish relationships with retirement communities and groups in your local market.
• Create, attend and educate consumers in Senior Events and other events.
• Build relationships with and educate Hearing Professionals on OUR Caption Telephone Services options in your local market.
• Maintain adequate inventory of equipment and supplies in order to service customers.
• Create lead‑generation activities and generate referrals.
• Adapt to new responsibilities and opportunities as necessary.
• Develop and maintain positive relationships with the customers assigned to them by ClearCaptions in their sales territory.
• Be actively involved with local Senior Citizens & Hard of Hearing organizations and events, & trade shows in your local community.
• Maintain appropriate customer and territory records using Salesforce and other tools provided by ClearCaptions.

Requirements

• High school diploma or equivalent.
• Valid driver’s license and a personal automobile.
• Ability to travel extensively by car in the assigned region and by air on occasion.
• Work from a local home office equipped with high‑speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and disabled persons.
• Willing and available to work flexible hours including weekends.

Qualifications

• Outside sales experience, Business to Business and/or Business to Consumer.
• Sales experience or other work with seniors preferred.
• Experience working in the hearing health field beneficial.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills, presentation, and problem‑solving skills.
• Self‑starter with strong organizational and time management skills, self‑directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high‑quality results‑driven, team‑oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams).

Skills

• People and relationship building.
• Verbal and written communication.
• Presentation and problem‑solving.
• Organizational and time management.
• Self‑starter and initiative.
• Collaboration and teamwork.
• Discretion and confidentiality.
• Proficiency with MS Office and virtual‑team tools (MS Teams).

Benefits

• Company phone and iPad.
• Monthly internet reimbursement.
• Annual work‑from‑home reimbursement.
• 401k match.
• Annual fitness reimbursement.
• Tuition and professional development reimbursement.
• Growth opportunities.
• Comprehensive benefits package.

Pay

• Base