RFID Store Operations Engineer, JWO Merchant Operations

About the role

As part of the AWS Applied AI Solutions organization, we aim to provide business applications leveraging Amazon’s unique experience and expertise, used by millions of companies worldwide to manage day-to-day operations. We blend vision with curiosity and Amazon’s real-world experience to build opinionated, turnkey solutions that solve enduring business challenges. Amazon's Just Walk Out (JWO) recently launched its RFID-based checkout technology, transforming how retail customers operate both in-store and back-of-house. This role involves leading a program that works directly with retail customers and collaborates between product, engineering, and operations teams to define optimal end-to-end RFID solutions tailored to each customer's unique needs.

Responsibilities

• Understand the business and operational needs and challenges of JWO’s RFID customers across current verticals.
• Stay current on the features, benefits, constraints, and limitations of JWO’s latest RFID products and tools.
• Provide RFID customers with the right in-store and back-of-house RFID solution the first time, proven with quantitative before-and-after data.
• Adhere to, enforce, and improve the store configuration and launch process in partnership with sales and implementation teams.
• Identify gaps in JWO’s RFID product offering and escalate them to the product team for short-term mitigations and long-term solutions.
• Present customer learnings, process improvements, program updates, and strategic roadmaps to senior leadership using strong written and verbal communication skills.

25% expected travel based on business needs.

A day in the life

In this role, you will quickly learn the business and operational demands of customers across different verticals and define the right RFID-based solutions to deliver demonstrable value. As your ability to deliver "the right solution the first time" grows, you will drive scalable processes and tools to ensure new customers continue receiving optimal solutions as our business and product offerings expand. You will collaborate with senior leaders across JWO, working directly between sales and implementation teams to define and enforce store launch processes that gather customer requirements and transform them into implementable RFID solutions. This role offers high-impact, high-visibility projects where you will be challenged, learn, and grow.

Requirements

• Bachelor's degree or above in STEM (Science, Technology, Engineering, and Mathematics).
• 5+ years of experience with Microsoft Office products and applications.
• Experience working in a fast-paced and highly cross-functional organization.
• 5+ years optimizing designs, processes, and/or products in retail and/or engineering.
• Experience working directly with customers and delivering products/solutions with quantitative impact.
• Technical background in defining standardized processes and scalable software tools.

Preferred Qualifications

• Experience in Lean Management, Six Sigma, and other operations engineering tools.
• Experience building launch readiness frameworks, standard work, playbooks, and scalable deployment mechanisms across multiple concurrent sites.
• Experience in retail, operations, and/or business management.
• Experience building or using optimization software (system design, multi-step processes).

Benefits

Amazon offers comprehensive benefits, including:

• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
• Employee Assistance Program (EAP), Mental Health Support, and Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Your Amazon package will also include sign-on payments and restricted stock units (RSUs).

Pay

Base salary range: $119,600.00 - $161,700.00 USD annually (USA, WA, Seattle). Final compensation will be determined based on experience, qualifications, and location.