Rewards Manager (Leaves & Disability)

About the role

This role offers the opportunity to influence policy interpretation, lead vendor performance, and drive continuous improvement in case management standards while supporting a consistent and high-quality employee experience across the region.

Key Responsibilities

• Oversee end-to-end administration of leave of absence and disability cases, ensuring accuracy, compliance, and consistency
• Act as the escalation point for complex or sensitive cases, applying judgment and policy interpretation
• Provide guidance and direction to leave administrators on case handling, priorities, and best practices
• Maintain oversight of leave data, reporting, and case tracking to ensure integrity and transparency
• Partner with internal stakeholders including People Partners, Payroll, and Legal to resolve issues and ensure alignment
• Contribute to global and regional rewards projects, including process improvements and program enhancements

Who we are looking for

We recognize that experience comes in many forms. If you don’t meet every qualification, we still encourage you to apply. Strong experience administering leave of absence and disability programs in the U.S. and Canada, solid knowledge of FMLA, U.S. state regulations, and Canadian leave frameworks, proven ability to manage vendor relationships and drive performance improvements, strong organizational and time management skills with attention to detail, effective communicator with the ability to influence and guide stakeholders without formal authority, comfortable navigating sensitive situations with credibility and sound judgment, and experience working in cross-functional, global environments are advantages.

What We Offer

• Exposure to global People policies and participation in regional and global rewards initiatives
• Opportunities to contribute to process improvements, program enhancements, and employee experience transformation
• Collaboration with cross-functional stakeholders and external partners to drive operational excellence
• Access to competitive benefits including medical, dental, vision, 401k match, and paid time off

Job Type

Full-time

Location

Charlotte, North Carolina (Fully onsite, 5 days per week)

Travel Expectations

As per business needs, but limited.

Salary

$90,000 - $120,000*