REWARDS CENTER SUPERVISOR - CB & VR - FULL-TIME - VARIED SHIFT

Job Summary

Responsible for the supervision of all Reward Center Representatives. Perform job responsibilities in accordance with Company standards, policy, and procedures. Provide customer service for casino established guests in an appropriate and professional manner.

Job Qualifications

• Minimum two (2) years customer service and one (1) year supervisory experience required.
• Must be able to multi-task and have a professional demeanor.
• Must be computer literate.
• Must be able to read, write, and communicate clearly in English.

Essential Job Functions

• Prepare the department for daily operations and supply daily reports to the Director and Executive Team.
• Prepare and implement gaming assignments to employees as instructed by the Director.
• Issue player cards by enrolling players and adding player information into our database system.
• Ensure accuracy of employee data entry during shift.
• Responsible for the issuance of complimentaries (Comps) to qualified players.
• Involvement in Special Events/Promotions, Tournaments, Drawings.
• Knowledge of current and future promotions in all departments.
• Relate new procedures and promotions to the team and inform players of new upcoming events.
• Ability to communicate effectively with guests, employees, and management in both written and verbal form.

Customer Service Expectations

• Respond to guest needs efficiently and make every guest feel important.
• Listen and pay attention to what is being communicated both verbally and non-verbally.
• Share knowledge in such a manner as to inspire creativity and innovation among the staff in a non-threatening atmosphere.
• Handle guest complaints in a professional manner and relate any serious concerns to department head.
• Have the ability to accurately work and/or manage multiple tasks under demanding circumstances.

Physical Demands

• The work requires some physical exertion such as long periods of standing; walking over rough, uneven, or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities;
• recurring lifting of moderately heavy items such record boxes.
• The work may require specific, but common, physical characteristics and abilities such as above-average agility and dexterity.

Work Environment

• The work environment involves exposure to second hand smoke in a casino.
• This is a 24 hour/7 day a week work environment with varying shifts including weekends and holidays.