Reverse Loan Processing Manager

Position Summary

Maintains pipeline and metrics for a district or region to ensure timely loan turnarounds and closures. Coaches and reviews the work of Loan Processors to ensure compliance with Company, secondary market investor, and government agency standards. Updates internal procedures and trains processing staff on existing, new, and changed federal and state regulations. Ensures overall quality and integrity of loan files while maintaining quality customer service.

Essential Functions

• Maintain and adjust workloads based on pipeline and metrics.
• Train, guide, and coach Loan Processors on procedures, requirements, products, systems, documents, and industry changes.
• Coordinate and manage daily workflow requirements and facilitate communications between processing and Funding and Underwriting Departments.
• Perform spot checks of loans submitted to processing to ensure completeness, accuracy, and timeliness.
• Review loan applications and documentation for accuracy, completeness, and compliance with Company standards, federal and agency regulations, and state-specific and local regulations.
• Achieve productivity objectives and maintain customer service levels.
• Conduct and provide training for Loan Processors.
• Ensure compliance and take action to address audit findings.
• Escalate issues as needed and follow up to ensure timely resolution.
• Handle escalated issues and communicate additional processing requirements.
• Participate in staff changes, interviews, promotions, performance evaluations, recognition, employee relations, and disciplinary actions.
• Identify and escalate potential fraud issues.
• Host regular meetings for processing staff.
• Attend and participate in other monthly staff meetings.
• Monitor various reports to identify training opportunities.
• Assist with processing loans when necessary.

Qualifications

• High school diploma or equivalent required; college courses/technical training related to Business, Finance/Accounting, Legal, or related field preferred.
• Seven or more years total work experience required, including progressively responsible positions processing loans (Conventional, FHA, Bond, USDA loans, and FHA and VA new-construction documentation and approvals for condominium projects).
• Two or more years of prior supervisory experience.
• Ability to build strong relationships with loan officers, production, underwriting, closing, and other internal and external partners.
• Excellent customer service, interpersonal, verbal, and written communication skills.
• Expert-level knowledge of federal, state, and regulatory requirements/guidelines related to consumer mortgage lending and internal processes and controls.
• Expert-level knowledge of valid documentation related to processing consumer mortgage applications (e.g., tax returns, financial statements and records, verification of income and deposits, etc.).
• Sound judgment, ability to think critically, including evaluating facts and data to draw conclusions, determine downstream impacts of decisions, and assess associated risks.
• Strong ability to prioritize multiple tasks for self and others in a deadline-driven environment; strong sense of urgency and responsiveness.
• Patient and able to train less experienced team members, respond to questions, and build capability.
• Intermediate math skills.
• Strong verbal and written communication skills.
• Strong detail orientation and highly organized.
• Prior experience using internal data entry systems, Microsoft Word, Excel, and PDF/Document Retention programs.

Supervision

• General supervision of work.
• High independent judgment and discretion used in decision-making and assessment of team members.
• Uses sound judgment in executing core job responsibilities and making work assignments.
• Depending on experience, supervision is infrequent.
• Provides guidance to resolve/escalate issues of moderate complexity.

Benefits

Guild Mortgage Company offers a pleasant work environment, competitive compensation, and excellent benefits package, including medical, dental, vision, life insurance, AD&D, LTD, and a 401(k) with employer match.

About the Company

Guild Mortgage Company is an Equal Opportunity Employer. This position offers eligibility for incentive compensation. Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.