REVER-pharmacy Technician

About the role

We are seeking a dedicated Pharmacy Technician to join our team in a dynamic and rapidly growing specialty pharmacy. Our mission is to simplify access to medication and provide personalized care to help patients achieve the best possible outcomes. This role involves working within an office environment with no direct patient contact, allowing you to focus on delivering exceptional service.

Responsibilities

• Recognize and effectively communicate about insurance types and when each type would be utilized.
• Enter all communication and documentation in the Biologics Management Information System (MIS).
• Assist with projects such as yearly reverification.
• Communicate with patients to gather appropriate insurance information.
• Triage prescriptions to preferred pharmacies or HUB providers when Biologics is unable to serve the patient.
• Appropriately process pharmacy claims in the Biologics MIS.
• Recognize and understand pharmacy claim responses.
• Manage inbound calls from patients, clients, physicians, and payors regarding patient updates and services provided.
• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians.
• Manage and reply to internal written communications and requests received via chat or email.
• Perform other related duties as assigned.

Requirements

This is an onsite position located in Cary, NC.

Qualifications

• Registered Pharmacy Technician credential is required.
• Pharmacy Technician Certification (CPhT is a plus).
• 1+ years of related experience.
• Minimum of an associate degree or equivalent experience and 3+ years of related experience.

Skills

• Ability to recognize and effectively communicate about insurance types.
• Experience in customer service and handling prior authorizations.
• Proficiency in data entry and retail pharmacy operations.
• Experience working in a call center environment.
• Strong communication skills.

Pay

The pay range for this position is $22.50 - $22.50/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Shifts range from 9am‑6pm, 10am‑7pm, and 11am‑8pm EST, Monday to Friday. The office is closed on weekends and major holidays, providing a balanced work‑life schedule.