Revenue Team Lead (Collections) Remote/Hybrid

Posted 09/17/2026 – 5200 Virginia Way, Brentwood, TN 37027-7569, USA.

About the role

This position researches and resolves high complexity collection account balances according to DaVita policies and procedures and compliance with federal and state billing regulations. It also provides ongoing training and guidance for Specialist Patient Account teammates, performs data trending analysis, quality assurance reviews, and review of key metrics. Open to remote candidates; must be able to accommodate PST hours. CA candidates: on‑site presence required once a month at the Irvine, CA office.

Responsibilities

• Review weekly and monthly key metrics to identify trends or areas of focus; work with management to develop, document, and implement action plans to address issues.
• Identify payer trends and root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt.
• Identify and interpret policies related to exceptions.
• Determine and apply appropriate business action in absence of policies or in cases of ambiguity.
• Escalate issues as needed; provide recommendations.
• Act as a resource for teammate questions and assist with issues of focus and problematic payer issues.
• Train new teammates.
• Identify training opportunities to improve individual and team performance; perform one‑on‑one and group training as needed.
• Recommend changes to collection teams, tools, policies, and procedures.
• Perform all close reconciliation approvals and related activities to ensure timely submission of primary, secondary, and tertiary insurance claims; serve as a subject matter expert for close.
• Review and approve adjustments and claim appeals submitted by Specialist of Patient Accounts.
• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement.
• Manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high‑paced work environment.
• Support department initiatives.
• Stay abreast of changes to ESRD and Medicare Secondary Provider laws.
• Apply strong analytical skills and follow‑through; seek underlying assumptions through probing, questioning, listening, and problem solving.
• Interact positively with all levels of the company.
• Maintain confidentiality of all patient, teammate, and company information in accordance with HIP