Revenue Systems Analyst- Dearborn

AWC is a family-owned, 50+ year leader in finished vehicle logistics with a mission to service customer vehicles safely, efficiently, and with quality. Our Midwest Regional Office in Dearborn, MI offers a hybrid work setting (3 days/week in-office).

About the role

The Revenue Systems Analyst is responsible for assigned daily revenue systems processes, including database analysis and financial systems integration using programs such as CORS, VIPS, SQL tools, NetSuite, and customers' proprietary systems. This role ensures revenue is recorded, invoiced, and paid properly and timely.

Responsibilities

• Serve as a liaison between Operations and IT departments to review and reconcile operational and revenue-related data issues.
• Encourage and ensure Operations follows good financial processes.
• Enhance proprietary system functionality, reports, and processes.
• Research and resolve payment issues on customer accounts.
• Create ad hoc reports and extract field data using CORS, VIPS, SQL tools, and other revenue-related systems.
• Monitor facilities to ensure exception reports are reviewed timely.
• Improve and develop processes for reconciling autopay customers.
• Support Operations on manual invoicing timing and processes, ensuring compliance.
• Monitor and resolve open vouchers, unvouchered services, rate differences, and CORS exception reports.
• Partner directly with customers on complex or non-standard billing scenarios.
• Work with Operations and IT to create queries, services, and service triggers.
• Perform other duties as assigned.

Requirements

• 2+ years of experience in operations, data analysis, or related roles with demonstrated growth; accounting or financial environments preferred.
• Proficiency in Microsoft Excel.
• Strong problem-solving, logical reasoning, and attention to detail.
• Ability to multi-task, work independently, and adapt under pressure.
• Self-starter with a positive, team-oriented attitude and excellent organizational skills.
• Strong communication and customer service skills for professional interactions with co-workers, management, vendors, and customers.
• Flexibility to work occasional overtime to meet deadlines.
• Dependable with good attendance and a professional, positive demeanor.

Physical Demands

• Standing: 10% of time
• Walking: 5% of time
• Sitting: 85% of time
• Speaking: To customers and AWC staff members
• Hearing: Telephone, meetings, conference calls
• Seeing: Data entry source documents

Benefits

• Health insurance for associates, spouses, and children.
• Basic life and AD&D insurance.
• Disability insurance.
• Employee Assistance Program (EAP).
• Auto discounts.
• Fitness reimbursement.
• 401K plan with company contribution.
• Several voluntary benefits.
• Paid holidays, floating holidays, vacation, and sick accruals.
• Bereavement leave and jury duty leave.

Pay is weekly and based on qualifications, experience, internal equity, and market considerations.