Revenue Specialist, OSM

About the Company

EnableComp provides Specialty Revenue Cycle Management solutions for healthcare organizations, leveraging over 24 years of industry-leading expertise and its unified E360 RCM™ intelligent automation platform to improve financial sustainability for hospitals, health systems, and ambulatory surgery centers (ASCs) nationwide. Powered by proprietary algorithms, iterative intelligence from 10M+ processed claims, and expert human-in-the-loop integration, EnableComp delivers solutions across the revenue lifecycle for Veterans Administration, Workers’ Compensation, Motor Vehicle Accidents, and Out-of-State Medicaid claims as well as denials for all payer classes. The company partners with clients to supercharge the reimbursement process, removing the burden of payment from patients and provider organizations while enabling accelerated cash, higher and more accurate yield, clean AR management, reduced denials, and data-rich performance management.

EnableComp is a multi-year recipient of the Top Workplaces award, was recognized as Black Book's #1 Specialty Revenue Cycle Management Solution provider in 2024, and is among the top one percent of companies to make the Inc. 5000 list of the fastest-growing private companies in the United States for the last eleven years.

About the Role

The Revenue Specialist, Medicaid ensures proper submission and adjudication of all claims submitted to Medicaid carriers while working within the deadlines and protocols of the assignments. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information.

Responsibilities

• Verify patient eligibility when needed
• Analyze and evaluate Medicaid claim payments using the company’s systems and tools. Use payment documentation provided by payers to determine if the medical provider has been reimbursed in compliance with the applicable state fee schedule
• Research, request, and acquire all pertinent medical records and any other supporting documentation necessary and then submit with hospital claims to ensure prompt correct claims reimbursement
• Review technical billing (UB 04) components provided by Client Hospital for accuracy. Make necessary changes as required in accordance with billing laws
• Conduct timely and thorough telephone follow-up with payers to ensure claims with supporting documentation have been received and facilitate prompt reimbursement
• Prepare correct Medicaid initial bill packet using EnableComp systems’ tools and submit with all necessary supporting documentation to insurance companies
• Analyze all assigned account delinquencies and account activity to ensure timely and accurate payments from appropriate payers
• Work with insurers and outside entities through various avenues to verify/request authorizations and assist in concurrent review activities to obtain authorization as needed
• File and handle confidential documentation and patient health information (PHI); adhere and follow all HIPAA mandated guidelines
• Manage both inbound and outbound calls efficiently and effectively. Assist in efficiently moving work through the department, working as part of a team
• Appeal claim denials and/or underpayments as necessary
• Other duties as required

Requirements

• High School Diploma or GED required. Associate’s or Bachelor’s Degree preferred
• 1-2+ years’ experience in healthcare field working in billing or collections
• 1+ years’ client-facing/customer service experience
• 1+ years’ experience with UB-04 billing and collections required. CMS-1500 billing and other complex claims experience a plus
• Intermediate level understanding of insurance payer/provider claims processing and subsequent data requirements
• Intermediate level understanding of Medicaid payers preferred
• Equivalent combination of education and experience will be considered
• Strong computer proficiency and understanding of basic office applications, including MS Office (Word, Excel, and Outlook)
• Regular and predictable attendance

Skills

• Proven ability to meet and/or exceed productivity targets and goals
• Maintains stable performance under pressure or opposition. Handles stress in ways to maintain relationships with all stakeholders
• Self-starter able to work independently without direct supervision
• Strong written and verbal communication skills
• Strong analytical and problem-solving skills
• Proven experience working with external clients; strong customer service skills and business acumen
• Ability to prioritize and manage multiple competing priorities and projects concurrently
• Must be able to remain in stationary position 50% of the time
• Occasionally moves about inside the office to access office equipment
• Constantly operates a computer and other office equipment such as a copy/scan/print machine, phone, and computer

Special Considerations

• Practices and adheres to EnableComp’s Core Values, Vision, and Mission