Revenue Service Specialist 1

About the role

The Iowa Department of Revenue’s Alcohol & Tax Compliance Division seeks a Revenue Service Specialist 1 to join the Alcohol Licensing team. This position involves processing documents, handling license applications, and assisting with customer inquiries related to Iowa's alcohol laws.

Responsibilities

• Receive and process documents electronically and manually for various tax returns and business permit applications.
• Prepare source data for entry into proprietary state systems by reviewing forms for accuracy and addressing deficiencies.
• Issue licenses, certificates, and permits following department procedures, ensuring compliance with Iowa Code and Rules.
• Answer help line inquiries and assist with questions regarding Iowa alcohol laws and other licensing-related matters.
• Elevate more complex inquiries to higher-level specialists or department contacts.
• Show initiative, attention to detail, and commitment by completing tasks efficiently with minimal supervision.
• Determine necessary technical or system assistance and resolve issues, escalating complex problems to senior specialists.

Requirements

• Experience responding to and resolving customer inquiries via phone, email, and in person.
• Knowledge of business, accounting, and general office practices.
• Prior experience using Microsoft Office, Google software, and Salesforce.

Qualifications

• Graduation from an accredited college or university with an associate’s degree in any field.
• A total of two years of education and/or full-time experience, equivalent to one year of full-time work in relevant fields.
• Current, continuous experience in the state executive branch, including one year of full-time work in tax, accounting, bookkeeping, auditing, insurance, analysis of financial or business forms and data, or answering technical or tax-related questions.

Skills

• Customer Service – Ability to provide excellent customer service, assess customer needs, meet quality standards, and evaluate customer satisfaction.
• Active Listening – Give full attention to others, ask questions as needed, and avoid interrupting during conversations.
• Clerical Procedures – Proficiency in word processing, file management, form design, and other office procedures.

Benefits

The Iowa Department of Revenue offers a comprehensive benefits package, including:

• Iowa Public Employees' Retirement System (IPERS)
• Retail Investors Club (RIC)
• Flexible Working Environment - Work from Home Opportunities
• Health, Dental, and Vision Insurance
• Vacation Leave
• Sick Leave
• Paid Holidays (9 days/year)
• Flexible Spending Accounts
• Life Insurance
• Long-Term Disability Insurance

Pay

Compensation details are provided in the job description.

Schedule

The schedule for this position is provided in the job description.

Employer Highlights

The Iowa Department of Revenue is committed to providing excellent customer service, fostering a positive work environment, and offering competitive benefits. It is an employer that values its employees and customers, offering a flexible working environment, opportunities to work from home, and a variety of perks such as free parking, casual attire, and a total compensation package.

Application Instructions

Applicants must live within the State of Iowa to qualify for this position. A background check, including a criminal history check, fingerprint, and Iowa tax filing check, will be conducted on the final candidate. Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games.

Equal Opportunity Employer

The Iowa Department of Revenue is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.