Revenue Recovery Specialist

About the role

SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. As a Revenue Recovery Specialist, you'll drive the resolution of invalid deductions across a book of retailer accounts (such as Amazon, Walmart, and Target) using the SPS Revenue Recovery platform. You'll investigate the root cause of deductions, build the documentation needed to dispute claims, and partner with the Customer Success Manager who owns each account relationship to deliver strong recovery and prevention outcomes. This role follows a hybrid work model, with regular in-office presence required at our Rogers, AR or Minneapolis, MN office.

Responsibilities

• Use the SPS Revenue Recovery platform to identify, categorize, and prioritize invalid deductions across a portfolio of supplier and retailer accounts.
• Investigate the root cause of deductions and short-pays — including pricing discrepancies, shipping and OTIF violations, damaged or missing goods, and promotional or co-op advertising allowances.
• Review shipping documentation (BOLs, PODs, ASNs), purchase orders, and invoices to confirm accuracy and validity in support of each dispute.
• Reconcile deductions against accounts receivable and accounts payable records to confirm amounts owed and validate recovery.
• Build and file disputes with supporting documentation through retailer portals and the SPS Revenue Recovery platform, tracking each case through to resolution.
• Apply critical thinking to interpret incomplete or ambiguous documentation and determine the strongest path to recovery.
• Follow up proactively on open disputes to secure timely resolution and payment.
• Monitor deduction trends across the book of accounts to identify prevention opportunities and flag them to the Customer Success Manager.
• Maintain accurate records of dispute status, root-cause findings, and recovery outcomes.

Skills

• Familiarity with retailer deduction and compliance programs preferred (e.g., Amazon chargebacks, Walmart OTIF, Target vendor compliance).
• Working knowledge of accounts payable and accounts receivable concepts, including reconciliation, aging, and credit memos.
• Ability to read and interpret shipping and logistics documentation, including bills of lading, proofs of delivery, and advance ship notices.
• Strong critical thinking and problem-solving skills, with the ability to draw sound conclusions from incomplete information.
• Ability to manage a high volume of disputes across a large book of accounts, prioritizing effectively to meet recovery deadlines.
• Comfortable learning and working within the SPS Revenue Recovery platform or similar deduction management tools.
• Clear written and verbal communication skills for documenting and explaining disputes to varied audiences.

Benefits

SPS Commerce offers a comprehensive benefits package designed to support employees’ health, well-being, and financial security. Benefits are country-specific and aligned with local laws and market practices.

Pay

The hourly pay range for this role is $29.47 - $34.62/hr. The actual pay offered will be determined based on education, relevant skills, work history, certifications, location, and other factors and may fall anywhere within the range.