Revenue Quality Manager

About the role

The Revenue Quality Manager is responsible for analyzing uncollected and aged invoices to evaluate collectability and overall revenue quality. This role utilizes internal financial, operational, and billing systems to research, quantify, and report revenue-at-risk. The position partners with various teams to identify root causes of billing discrepancies, customer disputes, and aging receivables. Data-driven recommendations are provided to senior finance leadership to support reserve calculations, forecasting, revenue quality assessments, and process improvement initiatives.

Responsibilities

• Analyze disputed, uncollected, and aged invoices across multiple business segments to assess collectability and revenue quality.
• Utilize ERP systems, billing platforms, operational data sources, and customer-facing portals to research and validate disputed, short-paid, or aged invoices.
• Conduct root-cause analysis on recurring billing, invoicing, contractual, or operational issues that contribute to disputes, deductions, short payments, or write-offs.
• Partner with Operations, Billing, and Technology teams to implement process improvements and reduce recurring billing issues.
• Create and maintain analytical models, aging schedules, and dashboards that track key metrics including DSO, aging trends, dispute drivers, and collectability risk.
• Collaborate cross-functionally to resolve invoice-level issues and escalate systemic risks.
• Quantify revenue-at-risk and provide data-supported recommendations regarding collectability and reserve considerations.
• Monitor billing, remittance, deduction, and chargeback patterns among large enterprise-level customer accounts.
• Prepare recurring and ad hoc reporting for finance leadership related to revenue quality, aging trends, collectability risk, and customer account exposure.
• Support month-end and period-end close activities through analysis, schedules, commentary, and reserve assessments.
• Maintain thorough documentation of methodologies, data sources, and key performance metrics.
• Perform other duties as assigned.

Requirements

• Bachelor's degree in Accounting, Finance, Business Analytics, or a related field.
• 3+ years of experience in accounting, finance, audit, revenue analysis, billing, collections, credit, or a related analytical function.
• Experience supporting billing, revenue, and collections activity for large enterprise or national customer accounts.
• Familiarity with customer billing portals, deduction and chargeback processes, and accounts payable workflows.
• Advanced Microsoft Excel skills, including large dataset management and complex formulas.
• Experience with ERP and accounting systems, billing platforms, and financial reporting tools.
• Strong analytical and problem-solving capabilities with the ability to draw actionable conclusions from complex data.
• Excellent verbal and written communication skills, including experience presenting findings to senior leadership.
• Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively across multiple departments.
• Demonstrated discretion and professionalism when handling confidential financial and customer information.

Qualifications

• Experience in logistics, transportation, supply chain, distribution, manufacturing, or other operationally intensive industries.
• Background in revenue assurance, credit risk management, financial reporting, or related finance functions.
• Experience using business intelligence and analytics tools such as Power BI, Tableau, Snowflake, Domo, or similar platforms.
• Public accounting experience.
• CPA or other relevant professional certification.