Revenue Quality Manager
Riverstone Logistics · Rock Hill, SC · Yesterday
On-siteInformation TechnologyFull-time
About the role
The Revenue Quality Manager at Riverstone Logistics (RLX) is responsible for analyzing uncollected and aged invoices to assess and conclude on the collectability and overall quality of billed revenue. This role leverages internal systems and external systems to research, quantify, and report on revenue-at-risk across RLX's client base, with a focus on large national retail accounts.
Responsibilities
- Analyze populations of disputed, uncollected and aged invoices across all business segments at RLX to assess collectability and revenue quality
- Leverage internal systems (NetSuite, billing/settlement platforms, operational data), external systems and client-facing user interfaces (customer AP portals, deduction/chargeback platforms, credit tools) to research and validate disputed, short-paid, or aged invoices
- Conduct root-cause analysis on recurring billing, invoicing, or contract issues driving rejections, disputes, short-pays, or write-offs, and recommend upstream process improvements in partnership with Operations, Billing, and IT
- Document and continually improve standard operating procedures for billing processes across all clients and services
- Build and maintain analytical models, aging schedules, and dashboards tracking DSO, aging buckets, dispute drivers, and collectability probability by client, client segment, and business line
- Partner cross-functionally to resolve invoice-level issues and escalate systemic risks
- Quantify revenue-at-risk and prepare data-supported conclusions and recommendations regarding collectability for review by FP&A and Accounting leadership
- Maintain clear documentation of methodology, data sources, and definitions used in revenue quality metrics, consistent with RLX's governed analytics standards
- Perform other duties as assigned
Qualifications
- Bachelor's degree in Accounting, Finance, Business Analytics, or a related field
- 3+ years of experience in accounting, audit, or finance related field, including revenue analysis, billing, collections, credit, or a related analytical finance function, ideally within a fast-paced, high-volume, dynamic environment
- Experience with billing, revenue, and collection activity for complex national retail accounts or Fortune 500-scale customers (e.g., major retailers), including familiarity with customer billing portals, deduction/chargeback processes, and AP workflows
- Advanced Microsoft Excel skills (advanced formulas, arrays, large dataset management)
- Experience with accounting/ERP systems (e.g., NetSuite) and billing or settlement platforms
- Strong analytical and problem-solving skills, with the ability to translate large, complex datasets into clear, defensible conclusions
- Excellent written and verbal communication skills, including the ability to present findings and recommendations to senior finance leadership
- High degree of accuracy and attention to detail, with the ability to manage multiple priorities and deadlines
- Ability to work independently and cross-functionally across Accounting, Billing, Operations, Sales, and Customer Success