Revenue Operations Lead

About The Revenue Team

The Revenue team drives Affirm’s top-line growth through strategic partnerships, pricing, and go-to-market execution. We acquire, retain, and expand merchant relationships across eCommerce, in-store, telesales, and the Affirm app. The team leads onboarding, relationship management, and performance optimization to help partners succeed. We deliver value-added solutions, drive adoption, and support long-term business growth by connecting merchants and consumers through Affirm’s products.

About The Team

We're looking for an experienced, strategic operator to join our Revenue Operations team as a Lead. Revenue Operations serves as the backbone of the Revenue organization at Affirm. We follow a data-driven approach that combines elements of strategy, systems, process, and analytics to align go-to-market motions across the organization.

What You'll Do

• Own mid-funnel sales lifecycle processes (Discovery → Close), including stage definitions, pipeline hygiene, forecasting inputs, and opportunity management standards
• Drive territory planning, segmentation, account-to-rep mapping, ownership transitions, and ongoing territory hygiene
• Lead process clarity and governance for ISV, Strategic Partnerships, and Marketplace motions, ensuring consistent execution and clean handoffs
• Manage cross-functional initiatives end to end across Sales Leadership, Partnerships, Legal, Product, Analytics, and RevOps
• Support forecasting accuracy and pipeline health by improving mid-funnel data quality and instrumentation
• Own documentation and change management for all mid-funnel, territory, and partnerships processes
• Partner with Business Systems on Salesforce workflows, opportunity layouts, territory rules, and GTM tooling improvements
• Partner with Revenue Enablement to train teams on process changes, territory updates, and tooling adoption

What We Look For

• BA/BS or equivalent 4-year degree required
• 4+ years of revenue operations or sales operations experience with exposure to pipeline management, forecasting, and territory planning
• Proficiency in Salesforce (experience as an administrator is a plus)
• Hands-on experience with territory design — segmentation logic, account scoring, ownership routing, and managing transitions at scale
• Experience designing and documenting end-to-end sales processes — stage definitions, SLAs, territory rules, and operating cadences