Revenue Operations Director, Global Customer Success
About The Team
Global Revenue Operations, AI & Function Operations drives operations for the functions that grow and protect Workday's revenue, including Customer Success, Solution Consulting, Value Management, Enterprise Architecture, and Office of the CFO account executives. Our mission is to help these functions and the business scale, give our 1,000+ workmates what they need to succeed, and remove friction so we serve customers better. We're also leading Workday's AI operations, accelerating customer adoption of our AI agents and building the operating model behind an AI-forward, consumption-based business.
About The Role
As Revenue Operations Director for the Customer Success & Solutions COE, you will serve as the strategic operating partner for the COE which supports Customer Success, Value Management, Solution Consulting, and Enterprise Architecture. You will architect the cross-COE "state of the business" view, align global practices with Geo field teams, and drive operational efficiency at scale. This role serves as the operational right-hand to the SVP, Customer Success & Solutions COE. It reports directly to the Senior Director of Revenue Operations, AI & Function Operations.
High-Impact Responsibilities
- Unify Operating Rhythm: Establish shared planning, business reviews, and consolidated reporting across the representative COE pillars for CS, VM, and SC/EA.
- Strategic Rigor & Prioritization: Own the cross-COE priority roadmap, ensuring the COE pillars are tackling the most mission critical business challenges efficiently.
- Rules of Engagement: Co-author ownership, handoffs, and escalation boundaries across COE and field functions, ensuring frictionless support of our stakeholders.
- Planning Methodology & Advisory: Coordinate with analytics workmates to deliver globally utilized planning models, act as the liaison to the SVP, COE in the planning delivery and rollup of COE pillars.
- Global Performance Design & Reporting: ensure all functional pillars have established metrics, analytics assets, reporting cadence that accounts for both regional and global performance.
- Project Ownership: Run select projects, specifically those requiring cross-COE coordination, from start to finish in support of SVP, COE priorities.
- Strategic Narrative Support: partner closely with CoE leaders in building a cohesive narrative across all pillars, backed by data / analysis / external & internal perspectives - including meeting content, whitepapers, and board level presentations.
About You
Basic Qualifications: Strategic Execution