Revenue Management Program Manager

About the role

The ChoiceROCS Program Manager oversees the delivery and enablement of the Choice Revenue Optimization Consulting Services (ROCS) program. This person is responsible for managing and evolving the ROCS program. This role ensures hotels receive strategic revenue management support through structured service levels, improving performance and competitive advantage across the portfolio. Note: This role is not eligible for visa sponsorship now or in the future.

Choice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world, with 7,500 hotels in 45+ countries and territories offering a range of high-quality lodging options across upper upscale, upper midscale, midscale, extended stay, and economy segments. Headquartered in North Bethesda, MD (with technology center in Scottsdale, AZ and a Minneapolis office), Choice is united by cultural values of Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious, Show Integrity and leadership principles of Act with Intention, Lead with Authenticity, Grow & Deliver.

Responsibilities

• Optimize and maintain internal integrity in areas such as billing, compliance and vendor relationships.
• Deploy initiatives that lift adoption and retention while streamlining current processes.
• Be a leader in clarity through communication with franchisees and internal stakeholders through partnered cross-functionality.
• Manage internal processes and associated workflows, ensuring efficiency and compliance with program standards.
• Track, analyze, and forecast hotel engagement metrics to inform strategic decisions and optimize program participation.
• Communicate program updates, advocacy efforts, and informational opportunities to senior leadership and relevant stakeholders.

Qualifications

• 5-7 years of Revenue Management experience
• Comprehensive understanding of Revenue Management principles and philosophies, tools, and reports, as well as industry standard metrics and related reports.
• Knowledge of Choice Internet sites, Property Management Systems, Choice distribution platforms and strategies, GDS systems a plus.
• Excellent written and verbal communication skills
• Ability to partner and collaborate with all levels of leadership
• Technical Skills: Proficiency in Microsoft Office and SharePoint, especially Word, PowerPoint, and Excel
• Ability to work independently and collaboratively with cross-functional teams
• Ability to manage multiple projects and prioritize tasks effectively
• Education Requirements: BS/BA degree or an equivalent work-related experience in hospitality or Revenue Management.
• Revenue Management certification (CHRM or CRME) is preferred.

Pay

The salary range for this position is $86,886- $102,219.

Benefits

• Competitive compensation and benefits, including medical, dental, and vision coverage
• Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
• Financial benefits for retirement and health savings
• Employee recognition programs
• Discounts at Choice hotels worldwide