Revenue Lead, ROPS

About the role

This position assists the Supervisor and Manager by providing leadership and direction to assigned teammates on the ROPS Registration team. On top of these responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process development, training and special projects.

Responsibilities

• Review, weekly and monthly key metrics to identify trends or areas of focus; work with Management to develop, document, and implement action plans to address issues
• Identify payer trends and/or root cause of billing or claim exceptions; take appropriate steps to resolve and/or escalate issues to minimize bad debt
• Determine and apply appropriate business actions in absence of policies or in cases of ambiguity
• Escalate issues as needed; provide recommendations
• Act as resource for teammates’ questions and assist with issues of focus and problematic payer issues
• Train new teammates
• Identify training opportunities to improve individual and team performance; perform one-on-one and group training as needed
• Recommend changes on Registration teams, tools, policies and procedures
• Ensure compliance with documented policies and procedures, including SOX narratives; conduct SOX control activities as needed
• Conduct quality assurance reviews of work output and provide feedback to teammates and management; offer suggestions for improvement
• Manage and lead multiple projects, meet deadlines, and adjust priorities appropriately in a high-paced work environment
• Support department initiatives
• Stay abreast of changes to ESRD and Medicare Secondary Provider laws and changes
• Show critical thinking with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Show inquisitiveness and self-startedness with a high degree of initiative, urgency, attention to detail, and follow-through
• Show strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Show proven ability to complete projects with tight deadlines and time constraints

Qualifications

• High School diploma or equivalent required
• Two to four years’ experience in internal DVA registration processes and revenue cycle management required
• Intermediate proficiency in MS Excel, Word, Outlook and PowerPoint
• Strengths in teambuilding and leadership skills
• Critical thinker with demonstrated ability to perform root cause analysis, draw conclusions, solve problems, prepare and implement action plans, and lead improvement initiatives
• Inquisitive and self-started with a high degree of initiative, urgency, attention to detail, and follow-through
• Strong written, verbal, and interpersonal communication skills with an acute ability to listen attentively and to communicate effectively throughout all levels of the organization
• Proven ability to complete projects with tight deadlines and time constraints

Skills

• Comprehensive knowledge of ESRD and Medicare Secondary Provider laws and changes
• Strong analytical skills, follow through, and problem-solving abilities
• Positive interaction with all levels of the company
• Confidentiality of all patient, teammate, and company information in accordance with HIPPA regulations and DaVita policies
• Knowledge, understanding, and following of DaVita teammate handbook, employment policies, safety and security policy and procedures

Benefits

More than just pay, our DaVita Rewards package connects teammates to what matters most. Teammates are eligible to begin receiving benefits on the first day of the month following or coinciding with one month of continuous employment. Below are some of our benefit offerings:

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.

Pay

The Wage Range for the role is $27.50 - $34.50/hour. If a candidate is hired, they will be paid at least the minimum wage according to their geographical jurisdiction and the exemption status for the position. Washington Exempt: $80,168.40/year Washington Non-exempt: Bellingham: $19.13/hour, Burien: $21.63/hour, Everette: $20.77/hour, Unincorporated King County: $20.82/hour, Renton: $21.57/hour, Seattle: $21.30/hour, Tukwila: $21.65/hour, Remainder of Washington state: $17.13/hour For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Schedule

Less than 5% travel required