Revenue Cycle Team Leader | Revenue Cycle Team 8 - Neuro/NS/Psych | Days | Full-Time| Remote - Jacksonville, FL

Responsibilities

• Supervise new employees in a supportive environment with an emphasis on coaching and training.
• Provide and monitor work assignments to resolve issues and increase revenue through collections.
• Manage and control scheduling of individuals to ensure a smooth workflow.
• Aid Manager with employee performance appraisals and follow up with staff on completion of mandatory education requirements.
• Establish and implement quality assurance processes.
• Maintain statistics for production and accuracy.
• Monitor staff activities to ensure that department goals are met.
• Develop and submit plans for operational improvement.
• Aid Manager in planning and organization of workflow.
• Work with staff and employ appropriate decision making to seek resolution to problems/issues/trends.
• Encourage staff feedback regarding suggested improvements and new ideas.
• Provide the Manager with feedback regarding collection issues, reimbursement trends, personnel issues, and operational issues within internal and external departments.
• Seek guidance from Manager with questions in regards to issues, reimbursement trends, personnel issues, or general day-to-day operations issues that cannot be resolved at the Team Lead level.
• Inform Manager on the status of work and alert Manager of backlogs, trends or issue requiring immediate attention.
• Provide effective communications with staff regarding changes or updates to be implemented within the department.
• Solicit and document feedback from employees on improvements and development of new ideas based on current work flow.
• Perform scheduled audits of wqs and communicate statistics for production and accuracy for the purpose of educational feedback and performance evaluations for each employee quarterly.
• Participate in special projects and perform other duties as assigned by Manager.
• Work with Department Manager and Managed Care Contract Manager to resolve global payment issues as identified.
• Communicate with Payor designated representatives regarding disposition of open balances, denial issues, contract variances and root cause analysis.
• Research trends identified to differentiate between UF internal billing practice educational needs or Payor noncompliance.
• Facilitate and support Analysts when issues between Business Group and Payor for designated carriers arise.
• Aid in addressing denial management and contract compliance issues while emphasizing sound decision making skills and judgment determining when escalation to Manager and/or Director involvement is required.

Qualifications

• Minimum of four years experience in medical billing field, Supervisory Experience Preferred.
• Knowledge of medical procedural coding, and diagnosis coding and medical terminology. Certified Professional Coding Certification (CPC) preferred.
• PC/Computer/Database experience.
• Knowledge/experience with software applications such as Microsoft Office and medical management software.