Revenue Cycle PSS Float II (Full-Time)

About the role

The Iowa Clinic is a locally owned and physician-led healthcare organization in Central Iowa, dedicated to exceptional care through collaboration, compassion, and exceeding expectations.

Responsibilities

• Support payment reconciliation processes by researching and resolving payment variances and discrepancies.
• Review and analyze payment posting activity to ensure accurate account balances and financial reporting.
• Manage payer and patient credit balance workflows, including researching, validating, and processing refunds.
• Investigate unapplied payments, overpayments, and underpayments, working with internal teams and payers to resolve issues.
• Collaborate with Payment Posting, Finance, Revenue Cycle, and payer representatives to address payment-related concerns and improve processes.
• Ensure compliance with payer requirements, organizational policies, and patient confidentiality standards.
• Assist with special projects and operational initiatives that require coordination across multiple departments.
• Contribute to process improvement efforts that enhance accuracy, efficiency, and financial outcomes.
• Foster a positive, professional team environment while supporting departmental goals.

Requirements

• High school diploma or equivalent required.
• Minimum 2 years of experience in a healthcare revenue cycle, payment posting, cash reconciliation, refunds, credit balances, or related financial operations role.
• Experience researching and resolving payment discrepancies, credit balances, or refund requests.
• Strong attention to detail with the ability to analyze payment and account information accurately.

Qualifications

• Experience working with insurance payers and healthcare reimbursement processes preferred.
• Basic understanding of medical terminology and healthcare billing practices.

Benefits

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing.
• Employee incentives to share in the Clinic’s success.
• Generous PTO accruals and paid holidays.
• Health, dental, and vision insurance.
• Quarterly volunteer opportunities through a variety of local nonprofits.
• Training and development programs.
• Opportunities to have fun with colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night, and more.
• Monthly departmental celebrations, jeans days, and clinic-wide competitions.
• Employee rewards and recognition program.
• Health and wellness program with up to $350/year in incentives.
• Employee feedback surveys, team huddles, and transparent communication.