Revenue Cycle Manager

Piedmont Health Services, Inc. (PHS) is a 501(c)(3) nonprofit and Federally Qualified Health Center (FQHC) in North Carolina. Dedicated to delivering top-tier, accessible, and inclusive primary healthcare, PHS has proudly served for 55 years and remains the largest community health center in central NC. Operating 11 Community Health Centers, 2 PACE (Program of All-Inclusive Care for the Elderly) SeniorCare facilities, and 2 Mobile Health Units, PHS extends its services to residents across five counties: Alamance, Caswell, Chatham, Orange, and Lee.

Federally Qualified Health Centers (FQHC) are community-based healthcare providers that receive funds from the Health Resources and Services Administration (HRSA) Health Center Program to provide primary care services in under-served areas.

About the role

The Revenue Cycle Management (RCM) Manager is responsible for strategic and operational oversight of the complete revenue cycle for Primary Care, Pediatrics, Dental, and Behavioral Health services. Leads revenue optimization, regulatory compliance, revenue integrity, billing operations, denials management, patient financial services, payer relations, reporting, and staff development. Provide leadership for all revenue cycle staff; supervise staffing, productivity, annual evaluations, coaching, disciplinary actions, and payroll approvals; partner with executive leadership, operations, finance, compliance, and clinical leaders to achieve organizational goals. Performs other duties as assigned.

Work Location: 88 Vilcom Center Dr., Suite 110, Chapel Hill, NC 27514

Responsibilities

• Strategic and operational oversight of the complete revenue cycle for Primary Care, Pediatrics, Dental, and Behavioral Health services
• Lead revenue optimization, regulatory compliance, revenue integrity, billing operations, denials management, patient financial services, payer relations, and reporting
• Provide leadership for all revenue cycle staff; supervise staffing, productivity, annual evaluations, coaching, disciplinary actions, and payroll approvals
• Partner with executive leadership, operations, finance, compliance, and clinical leaders to achieve organizational goals
• Perform other duties as assigned

Requirements

• Bachelor’s degree in Healthcare Administration, Business Administration, Finance, Accounting, or related field
• 5+ years of progressive revenue cycle experience
• 3 years of management experience
• Strong knowledge of FQHC operations, medical, dental, and behavioral health billing
• Proficient with clearinghouse processes, denial management tools, and reporting platforms
• Advanced proficiency with EMR Systems, Athena Centricity, Dentrix, and Epic (preferred)
• Be medically cleared for communicable diseases and have all immunizations up-to-date prior to beginning employment

Qualifications

• Certified Revenue Cycle Representative (CRCR), preferred
• Certified Healthcare Financial Professional (CHFP), preferred
• Certified Professional Coder (CPC), preferred
• Certified Professional Medical Auditor (CPMA), preferred

Benefits

• Medical, Dental, and Vision insurance
• Life Insurance (Short & Long Term Disability)
• 403(b) Plan
• Paid Holidays
• Continuing Medical Education (CME)

Schedule

Monday through Friday, 8:00am to 5:00pm

Pay

$61,889.00 - $83,173.00 (commensurate with years of experience)