Revenue Cycle Implementation Manager- DME/Infusion

About the role

Prochant, a leading outsourced billing service in the U.S. healthcare industry, is seeking a qualified Implementation Manager to join our team. In this role, you will lead the onboarding of new clients to our revenue cycle management (RCM) services and implement new processes for existing clients. Our Implementation Managers drive onboarding and implementation projects to successful completion—on time, within scope, and on or under budget—while maintaining clear, consistent communication to support the adoption of best practices. You will collaborate with a wide range of stakeholders, including client teams (from billers to CEOs), IT, domestic and offshore operations, regulatory compliance, and account management. A key aspect of this role is guiding and coordinating our offshore agents in alignment with Prochant's best practices, while balancing the unique needs of our U.S.-based clients. You will ensure that billing, operations, cash flow, and quality patient care remain uninterrupted throughout each transition by aligning all critical path elements for scheduled go-lives. Though remote, this position is highly visible both internally and externally. It requires exceptional organizational and communication skills, along with the ability to prioritize effectively and direct complex projects.

Responsibilities

• Lead the onboarding of new clients to RCM services
• Implement new processes for existing clients
• Drive onboarding and implementation projects to successful completion—on time, within scope, and on or under budget
• Maintain clear, consistent communication to support adoption of best practices
• Collaborate with client teams (billiers to CEOs), IT, domestic and offshore operations, regulatory compliance, and account management
• Guide and coordinate offshore agents in alignment with Prochant's best practices while balancing the unique needs of U.S.-based clients
• Ensure billing, operations, cash flow, and quality patient care remain uninterrupted throughout each transition by aligning all critical path elements for scheduled go-lives

Requirements

• DME/HME, Infusion or Home Health experience/industry knowledge
• Billing system exposure/knowledge (e.g., Brightree, CareTend, Niko, TIMS)
• Project management experience
• Excellent time management skills with the ability to multi‑task and prioritize independently
• Excellent verbal and written communication skills
• Proficient with Microsoft Office (Teams, PowerPoint, Outlook, Excel, Word)
• Comfortable speaking in front of small to mid‑sized groups
• Minimum 4‑year Bachelor’s degree preferred

Benefits

Prochant offers a Fortune 500‑level benefits package.

• Health Insurance
• Gap Insurance
• Dental Insurance
• Vision Insurance
• Short Term/Long Term Disability (company paid)
• Term Life Insurance (company paid, employee can elect additional)
• Full Suite of CHUBB Supplemental insurance plans including: Disability Income, Level Term Life, Accident Insurance, Critical Illness Insurance
• Floating holidays and paid time off
• Pre Paid Legal
• 401K with Company match