Revenue Cycle Coordinator (PB Reimbursement Verification) - Physician Hospital Accounts Receivable Management (PHARM) - Patient Financial Services (PFS)

University of Iowa Health Care’s department of Patient Financial Services is seeking a Revenue Cycle Coordinator for the Physician Hospital Accounts Receivable Management (PHARM) division. This lead or supervisory position may have 4-6 direct reports and will serve as a resource for complex billing issues, with oversight of Reimbursement Verification as part of the financial and insurance-related team.

About the Role

The Revenue Cycle Coordinator provides retrospective analysis of all claims and billing activities related to Patient Financial Services (PFS) functions, including registration, coding, billing, payment posting, credits, self-pay billing, denials, and in-depth contractual compliance analysis. This position is eligible for remote work, with training held either onsite or via Zoom from the HSSB building. Remote eligibility will be evaluated upon satisfactory completion of job training.

University of Iowa Health Care is Iowa’s only comprehensive academic medical center and a regional referral center, recognized as one of the best hospitals in the United States. With over 12,000 employees, students, and volunteers, the mission is to provide safe, quality health care and excellent service.

Core Values

• Welcoming: An environment where everyone’s voice is heard, promoting dignity and allowing all to thrive.
• Excellence: Achieving personal and collective best in quality and accessible health care, education, and research.
• Collaboration: Teamwork guided by compassion, working with health care systems, providers, and communities.
• Accountability: Behaving ethically, acting with fairness and integrity, and taking responsibility for actions.
• Respect: Creating an environment where every individual feels safe, valued, and respected.
• Empowerment: Committing to fair access to research, health care, education, and growth opportunities.

Responsibilities

• Supervise Patient Account Representatives and/or Revenue Cycle Representatives, serving as a payor expert and technical resource.
• Develop and train staff to improve revenue cycle knowledge and resolve patient account inquiries.
• Oversee and review employee work to ensure correct reimbursement actions are taken.
• Serve as a liaison to resolve underpayments and overpayments.
• Perform QA checks and productivity audits; identify and resolve reimbursement errors and trends.
• Prepare reports to ensure quality and productivity requirements are met.
• Develop and monitor employee performance goals to ensure compliance.
• Implement new processes and make recommendations based on data analysis.
• Gather and respond to benchmark surveys or questionnaires from external agencies.
• Assist with interviewing, selection, and training of new employees.
• Maintain personnel records, including vacation, sick leave, and time sheets; conduct performance evaluations and disciplinary actions.
• Identify training deficiencies and provide guidance and coaching.
• Assign and evaluate work for supported units.
• Collaborate with other supervisors to develop performance standards and coordinate operations.
• Stay current on industry knowledge, skills, and certifications to serve as a resource.

Requirements

• Bachelor’s degree or equivalent education and experience in financial, medical billing, coding, and/or revenue cycle environments.
• 1-3 years of supervisory experience.
• Outstanding attention to detail and ability to gather, analyze data, and make recommendations.
• Ability to anticipate needs, problems, and potential issues; strong problem-solving skills.
• Excellent organizational skills and ability to handle multiple tasks effectively and meet deadlines.
• Strong written and verbal communication skills, including composing logical and grammatically correct documents.
• Ability to manage difficult conversations, resolve conflicts, and influence without authority.
• Demonstrated time management and prioritization skills.

Desired Qualifications

• 1+ year of experience in medical claims processing, healthcare revenue cycle, or medical coding.
• Knowledge of medical terminology and health care billing.
• Experience prioritizing and coordinating inquiries from patients, staff, administration, and the public.
• Experience identifying process, procedure, and reporting improvements.
• Knowledge of Patient Financial Services’ functions, systems, processes, and policies.

Schedule

Monday - Friday, 8:00 a.m. - 5:00 p.m.

Pay

Pay Grade: 3B

Equipment

Onsite: The department provides a workstation with 3 monitors, laptop, docking station, keyboard, mouse, headset, and desk supplies.

Hybrid: Onsite workstation includes 3 monitors, laptop, docking station, keyboard, mouse, and headset. Offsite, employees must provide (at their own expense) 2 monitors (in addition to the university-issued laptop), a keyboard, and a mouse. A photo of the remote setup and an internet speed test (minimum 30mb download/10mb upload) are required.

Remote: The department provides a laptop, docking station, and headset. Employees must provide (at their own expense) 2 monitors (in addition to the university-issued laptop), a keyboard, and a mouse. A photo of the remote setup and an internet speed test (minimum 30mb download/10mb upload) are required.