REVENUE COORDINATOR

County: Monroe • Posting End Date: 8/19/2026

About the role

The Revenue Coordinator is a skilled administrative position responsible for performing advanced tax processing, customer service, and revenue-related duties. This role handles more complex transactions, resolves escalated taxpayer issues, and may serve as a resource or informal lead for less experienced staff.

Responsibilities

• Review, verify, and process moderately complex tax forms, applications, registrations, and payments across multiple revenue programs (e.g., income tax, sales/use tax, motor vehicle).
• Reconcile taxpayer accounts, investigate discrepancies, and initiate corrective actions as needed.
• Respond to escalated inquiries from the public, providing guidance on tax laws, forms, deadlines, and account statuses.
• Assist customers in-person, over the phone, and via written communication in a clear and courteous manner.
• Enter, update, and maintain accurate taxpayer information in agency databases and electronic filing systems.
• Prepare and balance daily financial transactions, including cash, checks, and electronic payments.
• Identify potential issues of non-compliance or fraud and refer cases appropriately for further review.
• Support training and onboarding of new staff or temporary workers by providing guidance on systems and procedures.
• Assist with audits, quality control checks, and documentation requests from internal reviewers or external agencies.

Skills

• Ability to explain technical or regulatory information in a way that is easy for the public to understand.
• Ensures high levels of accuracy in all data entry, recordkeeping, and processing activities.
• Investigates discrepancies or unusual tax account activity and applies logic to resolve issues within policy guidelines.
• Willing to assist coworkers and contribute to a positive team environment, including mentoring less experienced staff.

Requirements

• A high school diploma plus two (2) years of experience in customer service, bookkeeping, tax preparation, cash handling, data entry, or administrative support.

OTHER JOB RELATED EDUCATION AND/OR EXPERIENCE MAY BE SUBSTITUTED FOR ALL OR PART OF THESE BASIC REQUIREMENTS, EXCEPT FOR CERTIFICATION OR LICENSURE REQUIREMENTS, UPON APPROVAL OF THE QUALIFICATIONS REVIEW COMMITTEE.

Pay

Anticipated Starting Salary: $47,397 • Salary Range: $47,397 - $70,148