REVELxp - General Manager, Texas Tech University

Position Summary

The General Manager is responsible for leading and managing daily event operations for all tailgating events and event rental operations. Other duties also include mentoring team members, setting performance objectives, and ensuring company standards are upheld. A successful General Manager is able to perform efficiently in a high-pressure environment, demonstrate excellent problem-solving and decision-making skills and lead and manage people, ensure operations run smoothly, and achieve revenue targets.

Key Responsibilities

• Sales:
• Full oversight of all revenue related activities (tailgates and event rentals), which include goal setting, forecasting, and the development and execution of sales strategies.
• Active participant in revenue generation including outbound sales, inbound sales, in-person meetings and community development initiatives.
• Responsible for owning and growing relationships with university partners across multiple departments.
• Craft, implement, and oversee guest communication plan for all tailgate and event rental clients.
• Develop a team culture focused on poise, accountability, detail oriented and with high attention to hospitality.
• Maintain an intimate familiarity with all financial records and key performance metrics to provide actionable insights for leadership.
• Own Accounts Payable and Receivable for all properties/operations under your purview including tracking and reporting.
• Full ownership of pricing and discounts as approved by Vice President.
• Responsible for managing and developing all team members reporting into you.
• Provide consistent feedback to staff in relation to key performance metrics and company expectations.
• Oversee recruiting, development of all team members and assisting with corporate training when needed.
• Supporting company-wide initiatives and encouraging behavior that promotes adoption of initiatives, processes, and policies.
• Operations:
• Strategic planning and trend forecasting
• Budget oversight
• Ensuring compliance with company-wide initiatives and processes/improvements
• Manage and improve current systems including quality control, maintenance, inventory, and process management.
• Event layout, design assistance, and oversight of events operations
• Manage relationships with key vendors including rental, food and beverage partners.
• Oversee all aspects related to facility management including warehouse organization and cleanliness if applicable, office organization and cleanliness, general facility maintenance and facility services such as cleaning, landscape and pest control.
• Oversee and work with Operations personnel on all aspects of fleet management including cleanliness, maintenance, safety training, and security policy compliance.
• Oversee and work with Operations personnel on all inventory maintenance, asset counts and repair schedules.
• Budget oversight for all expense line items including but not limited to hourly labor, game day expenses and overall office expenditures.
• Public Relations & Communication
• Serve as a visible representative of REVELXP by managing community relations with customers, university administration & athletic department.
• Manage all partner relationships with existing partners and key event rental clients.
• Attend community functions with executive management.

Minimum Requirements

• Bachelor’s degree in business administration, or similar, from an accredited four-year college
• Strong interpersonal and communication skills
• Proven problem-solving abilities
• Ability to manage others
• Ability to coach and deliver constructive feedback with diplomacy
• Proficient in computer skills and basic math skills
• A passion and ability to lead and serve others
• Effective problem-solving abilities with the ability to work independently and as a team
• Strong organization, follow-up, with a high attention to detail.

Physical Requirements

• Ability to stand and walk for extended periods during events
• Ability to lift and carry items up to 50 pounds (e.g. event materials)
• Ability to bend, stoop, and reach
• Manual dexterity to handle event materials and technology
• Ability to work in varied environmental conditions, including outdoor spaces
• Good visual acuity and attention to detail
• Ability to travel to event sites, including international, as needed

Work Environment

• Combination of office and on-site event environments
• Fast-paced conditions during live events
• Frequent interaction with clients, vendors, and large groups
• Ability to work weekends and evenings